To ensure application submitted to CAM, Compliance and Governance teams are error free which minimize the rework / referrals and increase the number of STPs (straight through processing) and accordingly raise our internal teams queries with the clients and submit back their responses. 

· Generate relevant MIS, follow up for closure and update manager of status of various governance activities assigned like ONR, Chubb Management / safe custody, reject and referral etc. 

· Support implementation of internal control and governance standards for customer onboarding 

· Ensure unit is adhering to efficiency, best practice and control through benchmarked services delivery & operational standards within the framework of SOPs, policies & CB regulations ·

 Be aware of requirements laid down by Central Bank and Compliance and provide guidance to front end staff to implement the same. ·

Create System Operating Procedures, monitoring of Key Risk Indicators in line with Operational Risk framework, Business Risk policies and Risk Control Self-Assessment (RCSA) · 

Conduct regular reviews, follow ups and implement ongoing improvements and aim to reduce the AML, operational and Risk losses.

 · Work effectively with frontline to understand client needs and help resolve issues and to improve processes if required.

Knowledge, Skills & Experienc

· 3 to 5 years of solid banking experience in operations environment with a thorough understanding of banking product and implication of operational risks with a pro-active approach to problem solving.

· Excellent working knowledge of process design & banking systems.

· Knowledge of banks SOP, Operation Procedure Manual (OPM), Procedures Manual

(APPM) , AML & KYC Policy, SME Account Opening and Compliance