Mashreqbank PSC jobs
118 Jobs Found
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<p><span><span>To establish Funds transfer journey as the preferred platform for customer engagement, whereby customer can initiate domestic & cross border payment. This concerns a broad specialism regarding the product, channel or market. The Digital Customer Engagement Manager works in a remittance squad within Mashreq’s Digital Studio. Works together with other experts to achieve the squad's mission. Has expertise in the areas of marketing, product management, channel and process optimization.</span></span></p><br><br> </div>
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<p><span><span>The <strong>Product Owner – Remittances</strong> will lead the design, development, and lifecycle management of digital remittance solutions across <strong>UAE and Egypt</strong>. This role is accountable for driving seamless cross-border and domestic remittance experiences through digital channels, APIs, partner integrations, and ecosystem collaborations.</span></span></p><br><p><span><span>The Product Owner will serve as the business lead for remittance products—defining the strategic roadmap, owning the product backlog, and working closely with Group Product, Technology, Compliance, Operations, and external partners to deliver secure, compliant, and differentiated remittance propositions.</span></span></p><br><br><br> </div>
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<p> As a Proxy Product Owner, you will be liaising with people taking decisions about a product and the people developing it. You will gather the customer needs, define and order the Product Backlog, plan how to realize the Backlog together with the team, and decide when the product increments can be released to the customers.</p><br><br> </div>
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<p><strong>Job Purpose</strong><br>The Relationship Manager will play a crucial role in maintaining and expanding our real estate client base in Dubai. With an in-depth knowledge of the market and financing products, you will structure financing requirements and assess credit risks. Your primary focus will be on deal origination, coordinating with clients and product teams, and optimizing credit limit utilization. Additionally, you will be responsible for credit risk assessment, preparing credit proposals, and ensuring compliance with bank policies and regulations.</p><br><p><strong>Key Result Areas</strong><br>• Review existing portfolio in a timely manner, recommend appropriate credit facilities in line with the bank’s credit policy to maximize earnings while containing risk to an acceptable level, and achieve a satisfactory rating on portfolio quality and credit management processes.<br>• Formulate ‘Relationship Strategy’ & ‘Account Plan’ for each client and ensure establishment of appropriate penetration/cross-sell strategies to attain objectives per KPI.<br>• Develop strong working relations with all existing clients at the decision-making level, to position MB as their preferred bank. <br>• Hands-on account management to ensure effective and timely delivery of the banks’ services/products to clients through proactive interaction across the bank, to attain desired level of customer satisfaction.<br>• Maintain an active pipeline; focusing on ‘new to bank’ transactions / business. The incumbent functions within identified market segments and geographical boundaries, and is required to adhere to the policies and guidelines set out in the Central Bank regulations/ MB’s internal credit, operational and risk management policies and manuals and operate within UAE legal system/Overseas legal (if applicable).<br>• Externally, the incumbent is required to liaise with the business and banking community and coordinate with Legal Counsels on work related to legal issues.<br>• Internally, the job holder has working relationships with the Treasury, Operations, Support Divisions, Retail Banking, and the Risk Management Division, to achieve / maximize business opportunities, contain risks, and ensure that the financial /non-financial objectives are met.</p><br><p><br><strong>Knowledge, Skills & Experience</strong>:</p><br><p>• Candidate must have an in-depth understanding of the real estate (RE) market and financing product suite. <br>• Experience in managing RE clients, primarily in Dubai is a must. <br>• The individual must understand the risks associated with RE lending especially during various stages of RE Development. <br>• Ability to independently structure financing requirements whilst keeping in mind organizational lending policies is important. <br>• Knowledge of related legal infrastructure including the Escrow laws is a plus</p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br><br>Responsibilities:<br><ul><li> Maintain and develop complex, multi-product group relationships with real estate clients.</li><li> Originate new transactions and solicit acceptable relationships to achieve financial and non-financial objectives.</li><li> Actively participate in deal origination efforts and coordinate with clients and product teams for mandate execution.</li><li> Optimize credit limit utilization by facilitating transactions and addressing operational and documentation requirements.</li><li> Conduct credit risk assessments, risk rating, and structuring of facilities for assigned corporate relationships.</li><li> Prepare credit proposals and liaise with Wholesale Risk Management and Compliance to address risk and compliance queries.</li><li> Review the existing portfolio and recommend appropriate credit facilities to maximize earnings and manage risk.</li><li> Formulate relationship strategies and account plans for each client, ensuring effective penetration and cross-selling strategies.</li><li> Develop strong working relationships with existing clients at the decision-making level to position MashreqBank as their preferred bank.</li><li> Manage accounts proactively to ensure timely and effective delivery of the bank's services and products.</li></ul><br>Qualifications:<br><ul><li> In-depth understanding of the real estate market and financing product suite, with experience in managing RE clients in Dubai.</li><li> Ability to independently structure financing requirements and assess risks associated with real estate lending.</li><li> Knowledge of the legal infrastructure, including escrow laws, is an advantage.</li><li> Strong credit, marketing, and intuitive/judgment skills to evaluate risks effectively.</li><li> Excellent communication and interpersonal skills for building and maintaining client relationships.</li><li> Proven track record in deal origination and transaction facilitation.</li><li> Proficiency in using banking systems and tools for credit risk assessment and proposal preparation.</li><li> Understanding of economic trends and regional/global financial markets.</li><li> Ability to work independently and as part of a team, coordinating with various internal divisions.</li><li> Minimum [insert years] of experience in a similar role within the banking industry.</li></ul> </div>
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<p><strong>Job Purpose </strong></p><br><p>The role is responsible for providing strategic technology thought and change leadership, architecture oversight, and end-to-end delivery of Oracle Banking solutions and products supporting the Bank's Corporate and Global Transaction Banking (GTB) businesses growth vision in Payments, Liquidity and Virtual Account Management product portfolios.</p><br><p><br>The role will lead the technology team responsible for implementing solutions and large-scale technology transformations on Oracle Banking Payments (OBP), Liquidity Management (OBLM), and Virtual Account Management (OBVAM) products, delivering mission-critical payment and transaction banking solutions that are secure, scalable, resilient, compliant, and aligned with the Bank's business strategy roadmap and vision.<br> </p><br><p>The position requires extensive experience in implementing Oracle Banking products across multiple geographies and banking institutions, driving complex digital transformation programs, managing executive stakeholders, and ensuring compliance with regulatory and audit requirements across the UAE, Gulf, Asia, Europe and US market. The role will provide technology vision, innovation, and thought leadership to position the Bank's Corporate GTB and Payments capabilities and product offering as best-in-class in the region and globally.<br> </p><br><p><strong>Key Result Areas</strong>:</p><br><p>• Define and execute the technology roadmap for Oracle Banking platforms supporting GTB and Payments.<br>• Align technology strategy with the Bank's digital transformation objectives and business growth plans.<br>• Provide executive leadership on modernization initiatives across Payments, Cash Management, Liquidity Management, Virtual Accounts.<br>• Drive adoption of modern architecture principles, APIs, cloud readiness, microservices, automation, and digital payment technologies.<br>• Promote innovation and continuous improvement across the Oracle Banking ecosystem.<br>• Lead end-to-end implementation, rollout, upgrade, migration, and transformation programs involving: </p><br><p>Oracle Banking Payments (OBP)<br>Oracle Banking Liquidity Management (OBLM)<br>Oracle Banking Virtual Account Management (OBVAM)</p><br><p>• Ensure successful delivery of multi-country, multi-entity banking transformation initiatives.<br>• Oversee architecture, solution design, integration, testing, deployment, and production stabilization.<br>• Manage Corporate/GTB/BG book of work for payments, liquidity and virtual account products and solutions.<br>• Work closely with business and transformation office for requirement and delivery prioritization.<br>• Ensure focus and prioritization to regulatory requirements and deadlines during prioritization and planning.<br>• Ensure delivery within agreed timelines, budgets, quality standards, and regulatory requirements.<br>• Ensure end to end traceability of requirements (BRD) with solution design (FS/SRS) and test scenarios and cases.<br>• Provide deep domain expertise on various types of Funds Transfers and Payments including Domestic Low Value Fast Payments, Domestic High value payments, Cross-Border Payments, Salary and Vendor Payments, Liquidity Management (SIs, Sweeps and Pools).<br>• Drive modernization of payment processing capabilities supporting high-volume, real-time payment ecosystems.<br>• Enhance Straight Through Processing (STP), payment automation, operational resilience, and customer experience.<br>• Support implementation of emerging payment infrastructures and industry standards.<br>• Partner with senior business executives, GTB leadership, Operations, Risk, Compliance, Finance, Information Security, and Architecture teams.<br>• Act as the primary technology advisor for business transformation initiatives.<br>• Manage executive steering committees and governance forums.<br>• Build strong relationships with Oracle, system integrators, implementation partners, and external vendors.<br>• Ensure Oracle Banking platforms comply with respective countries’ local regulatory requirements relating to Payments, Funds Transfer, AML, KYC, Sanctions Screening, Data Privacy, and Operational Risk.<br>• Ensure adherence to internal Information Security and Cyber Security standards and policies, IT Risk frameworks, and audit requirements.<br>• Drive regulatory readiness for payment modernization initiatives.<br>• Support internal, external, and regulatory audits.<br>• Establish delivery governance, architecture standards, project controls, and quality assurance practices.<br>• Manage program risks, dependencies, budgets, vendor performance, and resource planning.<br>• Implement effective testing, development, release management, and change management practices.</p><br><p>Operating Environment, Framework and Boundaries, Working Relationships</p><br><p>• The role operates within a highly regulated, mission-critical banking environment supporting Global Transaction Banking, Corporate Banking, Treasury, Operations, and Enterprise Technology.<br>• The incumbent is expected to lead complex transformation projects and programs involving multiple business units, technology teams, vendors, regulators and across geographically distributed environments.<br>• The position requires balancing strategic technology planning with operational excellence while ensuring uninterrupted delivery of critical payment services.<br>• The role operates within Bank’s Technology Strategy Roadmap, Technology and Oracle Products Best Practices, Enterprise Architecture Framework, Information Security Policy Framework, Data Privacy Framework, Technology Risk Management Framework, Regulatory Compliance Framework, Project Governance Framework, Enterprise Change Management standards, Operational Risk Framework, Internal Audit Standards, Enterprise Social Governance Framework, Local Country Regulatory regulations.<br>The role exercises significant autonomy in technology planning, architecture, delivery governance, and stakeholder engagement while operating within approved strategic, financial, and regulatory boundaries.</p><br><p>Problem Solving</p><br><p>The role addresses highly complex business and technology challenges requiring strategic thinking and extensive banking domain expertise. This includes:<br>• Modernizing legacy payment platforms.<br>• Designing scalable payment architectures supporting future business growth.<br>• Resolving complex Oracle Banking integration challenges.<br>• Managing multi-vendor delivery environments.<br>• Balancing business priorities with technology constraints.<br>• Ensuring regulatory compliance while enabling innovation.<br>• Managing enterprise-wide technology transformation risks.<br>• Optimizing performance for high-volume payment processing.<br>• Designing resilient, secure, and highly available banking platforms.<br>• Driving adoption of emerging payment technologies and industry standards.<br>The role requires independent judgment, analytical capability, commercial awareness, and the ability to influence executive decision-making.</p><br><p>Decision Making Authority & Responsibility</p><br><p><br>The role will have authority to:<br>• Define Oracle Banking technology strategy and roadmaps.<br>• Approve solution architecture for Oracle Banking implementations.<br>• Lead enterprise technology transformation programs.<br>• Prioritize technology initiatives supporting GTB and Payments.<br>• Govern delivery methodologies, implementation standards, and architecture compliance.<br>• Recommend technology investments and modernization initiatives.<br>• Evaluate technology vendors and implementation partners.<br>• Escalate strategic technology risks to executive management.<br>• Approve technical design standards and delivery approaches.<br>• Ensure compliance with regulatory, security, and audit requirements.<br>The role is accountable for:<br>• Successful implementation of Oracle Banking transformation programs.<br>• Technology quality and delivery excellence.<br>• Platform availability and operational resilience.<br>• Budget adherence and resource optimization.<br>• Regulatory and audit compliance.<br>• Stakeholder satisfaction.<br>• Vendor performance management.<br>• Team capability development.<br>• Continuous technology innovation.</p><br><p>Knowledge, Skills and Experience Education:</p><br><p>• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.<br>• Rele<br>vant Oracle certifications and enterprise architecture certifications are advantageous.<br>Experience:<br>• 20+ years of progressive experience within the Banking and Financial Services industry.<br>• Minimum 15 years leading enterprise-scale banking technology programs.<br>• Extensive experience implementing Oracle Banking products across multiple banking institutions.<br>• Proven track record of delivering Oracle Payment Solutions and Large-Scale transformation programs.<br>• Experience managing multi-million-dollar technology initiatives.<br>• Demonstrated success leading geographically distributed delivery teams.<br>• Strong exposure to banking regulatory environments of UAE, GCC, Asia and other Global Markets.<br>Mandatory Oracle Banking Product Skills:<br>• OBP 14.x and Flexcube 11.x, 12.x Corporate Payment modules.<br>• OBLM 14.x <br>• OBVAM 14.x<br>Solid Oracle Banking Products Implementation experience across:<br>• Payments, Funds Transfer, Remittances.<br>• Cash Management / Global Transaction Banking / Corporate Banking.<br>• Liquidity management , Virtual accounts<br>• API Banking / Enterprise integration platforms.<br>Functional Knowledge:<br>• Banking Doman, Customer onboarding, Accounts, Funds Transfers and Payments including Domestic Low Value Fast Payments, Domestic High value payments, Cross-Border Payments, Salary and Vendor Payments, Liquidity Management (SIs, Sweeps and Pools), Customer Channels and Touchpoints. Back-office operations – customer onboarding, payments processing, channel operations, customer service.<br>Technical Competencies:<br>• Enterprise Solution Architecture, Banking Application Architecture, Cloud and Hybrid Architecture.<br>• API Banking & Middleware Integration, SOA and Microservices, Database technologies. <br>• Performance optimization, High Availability Architecture, Disaster Recovery, Information Security.<br>• Data Privacy, Information and Cyber Security.<br>Leadership Competencies:<br>• Strategic Technology Though, Results and Change Leadership.<br>• Technology Innovation and Vision Leadership.<br>• Executive Stakeholder Management and Business Partnership.<br>• People Leadership, Coaching and Mentoring.<br>• Executive Communication, Negotiation and Influencing and Decision Making.<br>Soft Skills:<br>• Results-oriented individual with strong execution capabilities, exceptional analytical and problem-solving skills.<br>• Strong business acumen and customer focus.<br>• Excellent interpersonal and executive communication skills.<br>• High degree of integrity, professionalism, accountability, adaptability and continuous improvement.<br>• Ability to thrive in fast-paced, highly regulated environments.<br> </p><br><p><br>• Ensure high platform availability, resilience, scalability, and disaster recovery readiness.<br>• Lead high-performing technology delivery, architecture, and engineering teams.<br>• Develop technology talent and succession plans.<br>• Foster a culture of innovation, accountability, collaboration, and continuous learning.<br>• Mentor team, technology managers and solution architects.<br> </p><br><br> </div>
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<p><strong><u>Job Purpose</u></strong><br>The Associate Director – Corporate Banking plays a critical role in expanding Mashreq Bank’s footprint in Saudi Arabia by originating new-to-bank corporate deals, overseeing cross-border exposure to Saudi Arabia, and ensuring the smooth coordination of the Saudi Arabia portfolio across Mashreq. Focus on identifying and onboarding Saudi-based corporate groups with operations across Mashreq’s footprint countries, identifying and pursuing outbound business opportunities that align with the bank’s strategic objectives.</p><br><p>The role requires coordination among different business units, ensuring the bank’s services meet the requirements of Saudi clients, while also adhering to regulatory and risk management standards. The role/ team member has to develop a strong pipeline and ensure the Saudi Arabia framework remains aligned with evolving market conditions and regulatory changes.</p><br><p><br><strong><u>Key Result Areas</u></strong><br><strong>Client Origination:</strong> The Associate Director is responsible for driving the origination of new-to-bank corporate relationships in Saudi Arabia. This includes identifying key growth opportunities, structuring financing solutions, and onboarding clients. The individual has to increase Mashreq’s strategic market share in Saudi Arabia.</p><br><p><strong>Cross-Border Exposure Oversight:</strong> The director coordinates with the Enterprise Risk Management team to manage Mashreq’s cross-border exposure to Saudi Arabia, ensuring that all operations are in compliance with both regional regulations and internal policies. The director submits cross-border enhancement requests to senior management whenever required, ensuring the bank’s exposure proactively managed.</p><br><p><strong>Regional Portfolio Coordination:</strong> Acting as the central coordinator for the Saudi Arabia portfolio, the Associate Director facilitates collaboration across various bank departments—Corporate Banking, Risk, Compliance, Treasury, and more—to ensure the alignment of regional strategies with Mashreq’s corporate banking objectives. The director ensures that all teams work in tandem to deliver the best solutions to Saudi clients and maintain a unified approach across borders.</p><br><p><strong>Framework Development & Approval:</strong> The role involves maintaining and refining the dynamic Saudi Arabia framework, ensuring it is updated regularly to reflect market developments, regulatory changes, and business goals. The director works closely with business and risk to submit the revised framework for approval, ensuring alignment with Mashreq’s long-term strategy and risk appetite.</p><br><p>Business Development & Growth: The director is responsible for driving the growth of Mashreq’s asset book in Saudi Arabia, focusing on expanding the portfolio across various sectors and products. The role involves identifying and pursuing opportunities that contribute to revenue generation and growth.</p><br><p><strong>Risk & Compliance Management: </strong>The director ensures that all transactions comply with Mashreq’s risk appetite and approved framework. They collaborate with the Credit Management & Control Unit (CMC) within Corporate Origination division to conduct due diligence and ensure the necessary approvals are obtained, providing a high level of assurance that all deals meet the bank’s standards for credit quality , policy and regulatory adherence.</p><br><p><strong>Market Insight & Strategy Development:</strong> The director has to be knowledgeable of strategic insights including market trends, competitor activities, and regulatory changes in Saudi Arabia. This insight is used to inform long-term business strategies and ensure Mashreq remains competitive in the rapidly evolving market. </p><br><p><strong>Stakeholder Reporting & Communication:</strong> Regularly reporting to senior leadership, the director communicates the performance of the Saudi Arabia portfolio, detailing cross-border exposure and providing updates on ongoing transactions. They keep stakeholders informed of significant developments or challenges, ensuring transparency and alignment across the bank.</p><br><p><strong>Cross-Functional Coordination: </strong>The role requires daily collaboration with internal teams across various functions, including Corporate Banking, Risk, Treasury, Legal, Operations, and Compliance, ensuring that client transactions are executed efficiently and in line with Mashreq’s standards. The director serves as a key liaison across departments, resolving any challenges that arise and ensuring a seamless client experience.</p><br><p><strong><u>Knowledge, Skills and Experience</u></strong></p><br><p><strong>Professional Experience: </strong>The individual should have 7 - 10 years of experience in corporate banking, with significant exposure to the Saudi Arabian market and the broader GCC region. Their background includes substantial expertise in originating corporate deals, managing cross-border transactions, and overseeing complex portfolios.</p><br><p><strong>Market Expertise: </strong>They possess in-depth knowledge of Saudi Arabia’s corporate banking landscape, including key sectors, regulatory frameworks, and the competitive environment. Their expertise enables them to effectively navigate market dynamics and anticipate changes.</p><br><p><strong>Wholesale Banking Knowledge: </strong>The Associate Director should have experience related to wholesale banking products, including corporate financing, trade finance, cash management, FX, and derivatives. They have a strong track record of structuring and managing complex deals for strategic clients.</p><br><p><strong>Credit & Risk Management Expertise:</strong> The director has solid credit acumen and experience in assessing and mitigating risks associated with large-scale corporate transactions. They balance the bank’s profitability targets with prudent risk management practices.</p><br><p><strong>Leadership & Stakeholder Management: </strong>The role requires the director to influence and coordinate across teams and departments, acting as a key point of contact for senior stakeholders. Their ability to lead cross-functional roles and manage relationships with both internal and external stakeholders is crucial to their success.</p><br><p><strong>Educational Qualifications</strong>: The director holds a degree in business, finance, economics, or a related field. They also possess professional certifications in corporate Banking to further complement their expertise.</p><br><p><strong>Client-Centric Approach</strong>: The director excels in building and maintaining strong relationships with different external and internal stakeholders. The client-first mentality shall contribute significantly to Mashreq’s expansion in the region.</p><br><p><strong>Adaptability</strong>: The director has to be able to adapt to a dynamic, fast-paced environment, always adjusting to new market conditions, evolving client requirements, and changing business priorities.</p><br><p><strong>Client Network:</strong> A well-developed network of client relationships across global locations with the ability to originate new to bank corporate clients.</p><br><p><strong>Interpersonal Skills</strong>: Exceptional ability to build and maintain relationships with clients and internal partners.</p><br><p><strong>Proactive Approach:</strong> Ability to deliver results on time, foresee opportunities, and anticipate issues proactively, ensuring superior client delivery.</p><br><p><strong>Team Collaboration:</strong> Daily interaction with internal partners necessitates operating effectively within a multidisciplinary team.</p><br><p><strong>Analytical Thinking: </strong>Capacity to analyze market and client data, transforming insights into commercial opportunities.<br> </p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>
UAE Nationals Only- Senior Credit Analyst- CM - CRM-Credit Initiation & Compliance-Credit Management
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<ul><li><p><span><span>Review and verify customer financial documents for accuracy and completeness.</span></span></p><br></li><li><p><span><span>Assess credit applications against defined credit policy and risk parameters.</span></span></p><br></li><li><p><span><span>Perform basic income, liability, and affordability calculations.</span></span></p><br></li><li><p><span><span>Conduct credit bureau checks and flag adverse findings for review.</span></span></p><br></li><li><p><span><span>Maintain accurate records and ensure documentation complies with internal guidelines.</span></span></p><br></li><li><p><span><span>Support senior credit officers in evaluation, reporting, and decision-making processes.</span></span></p><br></li><li><p><span><span>Should have knowledge in compliance, KYC & AML review</span></span></p><br></li><li><p><span><span>Ensuring Data Capturing in Mashreq Transaction processing systems is as per the Process / Policy </span></span></p><br></li><li><p><span><span>Ensuring all pre-requisite system checks are adhered as per the requirement</span></span></p><br></li></ul><p><span><span>Checking all types of reports on daily basis to ensure all transactions have been passed against the proper documents.</span></span></p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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<p>KEY RESULT AREAS<br>•<br>Achieve monthly sales targets in the financial year.<br>•<br>Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.<br>•<br>Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.<br>•<br>Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.<br>•<br>Handling objections with a view to getting the customer to buy or company to transfer payroll.<br>•<br>Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.<br>•<br>Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.<br>•<br>Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.<br>•<br>Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.<br>Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required. 5 Operating Environment, Framework and Boundaries, Working Relationships<br>•<br>Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.<br>•<br>The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s Credit Policy Manual.<br>•<br>Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.<br>•<br>Works in an environment of daily reporting with six days working. 6 PROBLEM SOLVING<br>•<br>Sales require understanding customers’ individual financial circumstances.<br>•<br>Responsible for assisting staff and customers in achieving their goals and objectives. 7 DECISION MAKING AUTHORITY & RESPONSIBILITY<br>•<br>Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.<br>•<br>Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.<br>Classification: Internal Use<br>8 KNOWLEDGE, SKILLS AND EXPERIENCE<br>•<br>Sales profile that require confidence, persistence, personality and verbal written<br>•<br>Basic knowledge of products, service policies and processes of Retail Banking.<br>•<br>Graduate from any discipline with 2 years banking sales experience</p><br><br> </div>
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<p>KEY RESULT AREAS</p><br><p>• Achieve monthly sales targets in the financial year.<br>• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.<br>• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.<br>• Relationship manage (where required) a portfolio of approved companies by developing key contacts and relationships<br>• Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.<br>• Handling objections with a view to getting the customer to buy or company to transfer payroll.<br>• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.<br>• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.<br>• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.<br>• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.<br>Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.</p><br><p>PROBLEM SOLVING</p><br><p>• Sales require understanding customers’ individual financial circumstances.<br>• Responsible for assisting staff and customers in achieving their goals and objectives.</p><br><p>DECISION MAKING AUTHORITY & RESPONSIBILITY</p><br><p>• Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.<br>• Should have complete product & policy information to ensure</p><br><p>KNOWLEDGE, SKILLS AND EXPERIENCE</p><br><p>• Sales profile that require confidence, persistence, personality and verbal written<br>• Basic knowledge of products, service policies and processes of Retail Banking.<br>• Any discipline with 2 years sales experience</p><br><br> </div>
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<ul><li><span><span>The Proxy Product Owner partners with the Product Owner and Agile squad to translate product strategy and business requirements into working digital solutions and customer journeys.</span></span></li><li><span><span>Define functional specifications, workflows, use cases, interfaces, user stories, and acceptance criteria.</span></span></li><li><span><span>Gather and translate business requirements into clear, actionable software requirements.</span></span></li><li><span><span>Manage and prioritize the product backlog in line with the product roadmap.</span></span></li><li><span><span>Ensure committed backlog items are completed within each sprint.</span></span></li><li><span><span>Use technical expertise to actively contribute to sprint planning, refinement, retrospectives, and demos.</span></span></li><li><span><span>Identify technology opportunities that support business goals.</span></span></li><li><p><span><span>Acts as a bridge between business stakeholders and development teams, the PPO ensures seamless execution of digital initiatives.</span></span></p><br></li><li>Drives squad execution and ensures progress against product roadmap commitments.<br></li><li><span><span>Work closely with Product, Engineering, QA, UX, Governance, Compliance, and other stakeholders.</span></span></li><li><span><span>Support testing, release readiness, and implementation activities.</span></span></li></ul><p><span><span><strong>Qualifications and Skills</strong></span></span></p><br><ul><li><span><span>7+ years of experience in digital product, technical project delivery, business analysis, or software delivery.</span></span></li><li><span><span>Strong knowledge of Agile methodologies and the software development lifecycle.</span></span></li><li><span><span>Experience with requirements gathering, user stories, backlog management, and Azure DevOps.</span></span></li><li><span><span>Technical experience in development or testing is an advantage.</span></span></li><li><span><span>Strong analytical, leadership, negotiation, communication, and stakeholder-management skills.</span></span></li><li><span><span>Collaborative, delivery-focused, and proactive, with a strong “can-do” attitude.</span></span></li></ul><br> </div>
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<ul><li><p><span><span>The Key Performance Indicators (KPI) for this role include:</span></span></p><br><ul><li><p><span><span>Sourcing new to business banking current accounts</span></span></p><br></li><li><p><span><span>Ensuring the account is funded as per expectations defined in KPI</span></span></p><br></li><li><p><span><span>Generate Fee income for the bank including:</span></span></p><br></li></ul></li></ul><ol><li><p><span><span>Foreign Exchange</span></span></p><br></li><li><p><span><span>Trade</span></span></p><br></li><li><p><span><span>Bancassurance</span></span></p><br></li><li><p><span><span>Deposits</span></span></p><br></li></ol><ul><li><p><span><span>Prospect in targeted markets that require meeting standards in phone calls and face-to-face visits.</span></span></p><br></li><li><p><span><span>Present and sell all business banking products & services to potential customers in an ethical structured & professional manner.</span></span></p><br></li><li><p><span><span>Achieve monthly sales targets in the financial year.</span></span></p><br></li><li><p><span><span>Maintaining and developing relationships with customers to enhance the cross-sell opportunities.</span></span></p><br></li><li><p><span><span>Adhere to Bank's KYC & AML policy. </span></span></p><br></li><li><p><span><span>Ensure that the KYC guidelines are adhered while onboarding the business banking customers</span></span></p><br></li><li><p><span><span>Conducting micro marketing activities that include participation in various Business Banking events and other direct marketing activities.</span></span></p><br></li><li><p><span><span>Handling objections with a view to increase take-up rates</span><span>.</span></span></p><br></li><li><p><span><span>Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.</span></span></p><br></li><li><p><span><span>Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.</span></span></p><br></li></ul><br><br> </div>
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<p><strong>Job Purpose</strong><br>Manage and deepen complex, multi-product Group relationships while proactively originating new business opportunities across the Bank’s product suite to achieve established financial and non-financial objectives.</p><br><p>Play an active and integral role in business origination efforts, working closely with clients and internal product teams to structure solutions and ensure effective execution of mandated transactions.</p><br><p>Drive optimal utilization of approved credit facilities by facilitating transaction flow and addressing all operational, documentation, and execution-related requirements.</p><br><p>Undertake comprehensive credit risk assessments, risk rating evaluations, and facility structuring for assigned corporate relationships in collaboration with Credit Relationship Managers (CRMs). Responsibilities include client engagement, preparation of credit proposals, and close liaison with Wholesale Risk Management (WRM) and Compliance teams to address and resolve all risk, regulatory, and compliance-related matters.</p><br><p>Maintain a thorough understanding of the Bank’s policies, procedures, systems, and operational frameworks to ensure effective relationship and portfolio management.</p><br><p>Demonstrate a strong understanding of macroeconomic developments, industry dynamics, and regional and global financial market trends, and assess their potential impact on client portfolios and credit quality.</p><br><p>Exhibit strong credit analysis, business development, and relationship management capabilities, supported by sound judgment and the ability to identify, assess, and mitigate risks beyond readily apparent factors. </p><br><p><strong>Key Result Areas</strong><br>• Conduct regular and timely reviews of the assigned portfolio, recommending appropriate credit facilities in line with the Bank’s credit policies and risk appetite, with the objective of maximizing risk-adjusted returns while maintaining sound portfolio quality and effective credit management standards.<br>• Develop and implement a tailored Relationship Strategy and Account Plan for each client, incorporating appropriate penetration and cross-selling initiatives to achieve agreed financial and non-financial KPIs.<br>• Build and maintain strong relationships with key decision-makers across the client base, positioning the Bank as a trusted financial partner and preferred banking institution.<br>• Undertake proactive, hands-on relationship and account management to ensure the timely and effective delivery of the Bank’s products and services, coordinating closely with internal stakeholders to achieve high levels of client satisfaction and franchise value.<br>• Maintain a robust business pipeline with a particular focus on originating new-to-bank opportunities and expanding market share within designated sectors and geographical markets. Ensure all activities are conducted in compliance with applicable regulatory requirements, including Central Bank regulations, the Bank’s internal credit, operational and risk management policies, and relevant UAE and international legal frameworks, as applicable.<br>• Represent the Bank within the broader business and banking community and engage with external advisors, including legal counsel and professional service providers, on matters relating to transaction execution, documentation, and legal considerations.<br>• Collaborate effectively with key internal stakeholders, including Treasury, Operations, Risk Management, Support Functions, and Retail Banking, to maximize business opportunities, ensure effective risk management, and achieve the Bank’s strategic, financial, and non-financial objectives.</p><br><p><strong>Knowledge, Skills and Experience</strong><br>• Conduct regular and timely reviews of assigned client relationships and portfolio exposures, recommending appropriate credit facilities in line with the Bank’s credit policies, risk appetite, and portfolio management objectives. Focus on maximizing risk-adjusted returns while maintaining strong asset quality and prudent credit standards.<br>• Develop and execute tailored Relationship Strategies and Account Plans for each client group, cross-selling, and wallet-share enhancement initiatives to achieve agreed financial and non-financial KPIs.<br>• Build, develop, and maintain strong relationships with key stakeholders and decision-makers across the client portfolio, positioning the Bank as a trusted advisor and preferred banking partner.<br>• Deliver proactive and hands-on relationship management by ensuring the timely and effective delivery of the Bank’s products and services, coordinating closely with internal stakeholders to drive client satisfaction and long-term franchise value.<br>• Maintain a robust and sustainable business pipeline, with a strong focus on originating new-to-bank relationships, identifying growth opportunities, and increasing market share within designated sectors and target markets.</p><br><p>• Ensure full compliance with applicable regulatory requirements, including UAE Central Bank regulations, the Bank’s internal credit and risk management frameworks, and all relevant legal and compliance obligations.<br>• Represent the Bank within the wider business and financial community, engaging effectively with clients, industry participants, legal counsel, consultants, and other professional advisors in connection with transaction execution, documentation, and strategic business initiatives.<br>• Collaborate closely with key internal stakeholders, including Treasury, Operations, Risk Management, Product Partners, Support Functions, and Retail Banking, to maximize business opportunities, strengthen risk governance, and deliver the Bank’s strategic, financial, and relationship objectives.</p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>
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<ul><li><span>To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets.</span></li><li><span>To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.</span></li><li><span>To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.</span></li><li><span>Responsible for delivery by the team of sales leads targets.</span></li><li><span>To ensure that number of unqualified leads are below 3%</span></li><li><span>Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.</span></li><li><span>Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.</span></li><li><span>Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists.</span></li><li><span>Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.</span></li><li><span>Generate competitive knowledge and create benchmark standards for the team.</span></li><li><span>Measure and improve cost efficiency of Telesales by optimal utilization of resources.</span></li><li><span>Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.</span></li><li><span>Design performance measurement metrics, evaluate and action.</span></li><li><span>Call monitoring, coaching and feedback of Telesales agents.</span></li><li><span>Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling.</span></li><li><span>Select, recruit, train, certify and deploy Telesales Agents.</span></li><li><span>Design scripts for effective product presentation for different products in related different campaigns.</span></li><li><span>Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.</span></li><li><span>Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs.</span></li><li><span>Responsible for making decisions on telesales strategy, processes and training requirements for team members.</span></li><li><span>Conducting appraisal performance / MBO reviews for the team.</span></li><li><span>Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.</span></li><li><span>Required to make decisions on work shifts, break scheduling and leave applications.</span></li><li><span>Required to make decisions on any matters relating to improving leads generation and customer satisfaction.</span></li></ul><br> </div>
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<p>relationship manager</p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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United Arab Emirates </div>
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<p><span>• Lead and oversee assigned activities within the Compliance Assurance Unit, ensuring effective delivery of the approved assurance plan and high-quality, risk-based reviews across assigned business and compliance areas.</span><br><span>• Support the development and enhancement of an effective independent Quality Assurance / Compliance Assurance framework across Compliance, including UAE and international locations.</span><br><span>• Provide independent assurance to Compliance Senior Management on the design and operating effectiveness of the Compliance Programme, compliance controls, adherence to regulatory requirements and internal policies.</span><br><span>• Collaborate with Compliance verticals and relevant business stakeholders to assess whether internal controls are operating effectively and regulatory requirements are being met.</span><br><span>• Provide day-to-day technical guidance, challenge and quality oversight during planning, fieldwork, issue validation, reporting and closure of assurance reviews.</span><br><span>• Identify, assess and promptly escalate significant control weaknesses, recurring themes and emerging compliance risks to ensure appropriate management attention and remediation.</span><br><span>• Proactively escalate any critical issues within Compliance and/or Business that may expose the Bank to regulatory, conduct, financial crime or reputational risk.</span><br><span>• Support the Head of Compliance Assurance / Unit Manager in strengthening assurance methodology, governance, reporting and strategic priorities across the Bank</span></p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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United Arab Emirates </div>
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<ul><li><p><span><span>Acquire High Net Worth mortgage customers for the Bank</span></span></p><br></li><li><p><span><span>Consistently exceed monthly KPI targets & achieve monthly sales targets in the financial year.</span></span></p><br></li><li><span><span>Lead mortgage business development initiatives within targeted segments, real estate partners and approved mortgage brokers and in residential and commercial developments.</span></span></li><li><span><span>Adhere to all policies with regard to KYC/ AML as set out by the Bank from time to time.</span></span></li><li><p><span><span>Should be fully accredited for selling mortgages & Islamic solution.</span></span></p><br></li><li><p><span><span>Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.</span></span></p><br></li><li><span><span>Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.</span></span></li><li><span><span>Follow market intelligence including internal needs & competitor activity</span></span></li><li><span><span>Maintains professional, technical and product knowledge by attending various trainings & sales workshops as guided by the management.</span></span></li></ul><p><span><span>Ensure control requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.</span></span></p><br><br> </div>
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<p><strong>Job Purpose</strong></p><br><p>The Associate Director – Corporate Banking plays a critical role in expanding Mashreq Bank’s footprint in Saudi Arabia by originating new-to-bank corporate deals, overseeing cross-border exposure to Saudi Arabia, and ensuring the smooth coordination of the Saudi Arabia portfolio across Mashreq. Focus on identifying and onboarding Saudi-based corporate groups with operations across Mashreq’s footprint countries, identifying and pursuing outbound business opportunities that align with the bank’s strategic objectives.</p><br><p><br>The role requires coordination among different business units, ensuring the bank’s services meet the requirements of Saudi clients, while also adhering to regulatory and risk management standards. The role/ team member has to develop a strong pipeline and ensure the Saudi Arabia framework remains aligned with evolving market conditions and regulatory changes.</p><br><p><br><strong>Key Result Areas</strong></p><br><ul><li>Client Origination: The Associate Director is responsible for driving the origination of new-to-bank corporate relationships in Saudi Arabia. This includes identifying key growth opportunities, structuring financing solutions, and onboarding clients. The individual has to increase Mashreq’s strategic market share in Saudi Arabia.</li><li>Cross-Border Exposure Oversight: The director coordinates with the Enterprise Risk Management team to manage Mashreq’s cross-border exposure to Saudi Arabia, ensuring that all operations are in compliance with both regional regulations and internal policies. The director submits cross-border enhancement requests to senior management whenever required, ensuring the bank’s exposure proactively managed.</li><li>Regional Portfolio Coordination: Acting as the central coordinator for the Saudi Arabia portfolio, the Associate Director facilitates collaboration across various bank departments—Corporate Banking, Risk, Compliance, Treasury, and more—to ensure the alignment of regional strategies with Mashreq’s corporate banking objectives. The director ensures that all teams work in tandem to deliver the best solutions to Saudi clients and maintain a unified approach across borders.</li><li>Framework Development & Approval: The role involves maintaining and refining the dynamic Saudi Arabia framework, ensuring it is updated regularly to reflect market developments, regulatory changes, and business goals. The director works closely with business and risk to submit the revised framework for approval, ensuring alignment with Mashreq’s long-term strategy and risk appetite</li><li>Business Development & Growth: The director is responsible for driving the growth of Mashreq’s asset book in Saudi Arabia, focusing on expanding the portfolio across various sectors and products. The role involves identifying and pursuing opportunities that contribute to revenue generation and growth</li><li>Risk & Compliance Management: The director ensures that all transactions comply with Mashreq’s risk appetite and approved framework. They collaborate with the Credit Management & Control Unit (CMC) within Corporate Origination division to conduct due diligence and ensure the necessary approvals are obtained, providing a high level of assurance that all deals meet the bank’s standards for credit quality , policy and regulatory adherence</li><li>Market Insight & Strategy Development: The director has to be knowledgeable of strategic insights including market trends, competitor activities, and regulatory changes in Saudi Arabia. This insight is used to inform long-term business strategies and ensure Mashreq remains competitive in the rapidly evolving market. </li><li>Stakeholder Reporting & Communication: Regularly reporting to senior leadership, the director communicates the performance of the Saudi Arabia portfolio, detailing cross-border exposure and providing updates on ongoing transactions. They keep stakeholders informed of significant developments or challenges, ensuring transparency and alignment across the bank.</li><li>Cross-Functional Coordination: The role requires daily collaboration with internal teams across various functions, including Corporate Banking, Risk, Treasury, Legal, Operations, and Compliance, ensuring that client transactions are executed efficiently and in line with Mashreq’s standards. The director serves as a key liaison across departments, resolving any challenges that arise and ensuring a seamless client experience.</li></ul><p><br><strong>Knowledge, Skills and Experience</strong></p><br><ul><li>Client-Centric Approach: The director excels in building and maintaining strong relationships with different external and internal stakeholders. The client-first mentality shall contribute significantly to Mashreq’s expansion in the region.</li><li>Adaptability: The director has to be able to adapt to a dynamic, fast-paced environment, always adjusting to new market conditions, evolving client requirements, and changing business priorities.</li><li>Client Network: A well-developed network of client relationships across global locations with the ability to originate new to bank corporate clients</li><li>Interpersonal Skills: Exceptional ability to build and maintain relationships with clients and internal partners.</li><li>Proactive Approach: Ability to deliver results on time, foresee opportunities, and anticipate issues proactively, ensuring superior client delivery.</li><li>Team Collaboration: Daily interaction with internal partners necessitates operating effectively within a multidisciplinary team.</li><li>Analytical Thinking: Capacity to analyze market and client data, transforming insights into commercial opportunities.</li></ul><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. </span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>
Senior Manager, Proposition & Business Development.Injaz - RBG - Private Banking Head & Central Team
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<ol><li><p><span><span><strong>Proposition Management</strong> –Managing proposition for Private Banking including client acquisition retention, brand positioning & visibility, campaigns, marketing, events, publications, awards, comp scan & enhancement of value proposition in line with vision of outstanding client experience. </span></span></p><br></li><li><p><span><span><strong>Proposition Strategy Development</strong>: Competition gap analysis, focused group approach, service delivery model, customer experience, internal & external campaigns and alignment with other Products & proposition like Mortgages, Cards, Liabilities, Treasury etc. </span></span></p><br></li><li><p><span><span><strong>Other Responsibilities: </strong></span></span></p><br><ol><li><p><span><span>POCfrom Private Banking to champion central projects and on collaborating with other team including BIU, CX, Marketing, Brand, Digital & Wealth Squads & Segment and Product teams to work collaboratively and ensuring process efficiency at all times</span></span></p><br></li><li><p><span><span>Interact closely with CX, technology, marketing, BIU, finance, operations, legal, risk, compliance, shariah etc. as required for all projects, processes and products related initiatives with an eye for digitizing the processes </span></span></p><br></li><li><p><span><span>Collaborate and Integrate with a powerful range of external partners to enhance the proposition and client experience and time-to-market.</span></span></p><br></li><li><p><span><span>Driving customer experience/engagement programs and events, tactical promotion to increase the client engagement for the segment</span></span></p><br></li><li><p><span><span>Agile mode of working and close interaction with relevant stakeholders</span></span></p><br></li></ol></li><li><p><strong>Knowledge, Skills and Experience:</strong></p><br><ol><li><p><span><span>At least 10 years of relevant banking experience out of which at least 2-3 years in a similar managerial position in UAE</span></span></p><br></li><li><p><span><span>Understanding of marketing & development across the various product life cycle stages & value proposition drivers</span></span></p><br></li><li><p><span><span>Excellent communication and presentation skills </span></span></p><br></li><li><p><span><span>Ability to work well in a team and build strong relationships within & outside organization</span></span></p><br></li><li><p><span><span>University degree in a business discipline, post-graduate qualifications in business administration is preferred</span></span></p><br></li></ol></li></ol><br> </div>
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<ul><li><p><span><span>Assist Business Banking clients in completing their digitally initiated onboarding journey in the shortest possible time, while ensuring complete adherence to the bank’s control standards.</span></span></p><br></li><li><p><span><span>Maximise the number of digital account applications successfully completed every month (i.e. account opened), and maximise the level of client experience throughout the process</span></span></p><br><ul><li><p><span><span>Perform end-to-end review of customer initiated NEOBIZ and BCA applications to ensure completeness of applications and submission of mandatory documents by the clients. Provide expert guidance to clients as needed.</span></span></p><br></li><li><p><span><span>Take end-to-end ownership of each allocated application, to ensure it is processed and turned around within the defined timelines, coordinating with key stakeholders and interacting with the clients</span></span></p><br></li></ul></li></ul><br> </div>
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<span><span><strong>Job Title</strong></span></span><p><span><span>Recovery Officer</span></span></p><br><span><span>Direct Supervisor</span></span><p><span><span>Team Leader Recoveries</span></span></p><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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United Arab Emirates </div>
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