Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.
Identifies and understands real needs and expectations of clients in a professional manner, and shares with relevant team members.
Responds to client complaints in a timely and effective manner and provides feedback on progress.
Keeps clients updated with relevant and accurate information and involves them in decisions that affects them.
Focuses on consistently delivering a positive client experience.
Completes tasks in accordance with set procedures and guidelines.
Takes care to perform all tasks precisely and accurately to minimise errors.
Identifies and reports non-compliance to relevant stakeholders, constructively.
Continuously evaluates quality of own work and provides feedback on progress.
Delivers on work outputs with high level of energy, focussed effort and pace.
Remains professional and focussed on attaining results despite obstacles and setbacks.
Builds positive working relationships with immediate colleagues.
Handles conflict calmly and contributes to find a way forward.
Demonstrates openness to diverse views and opinions.
Demonstrates empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.
Identifies and utilises networks within own work environment.
Aligns individual behaviour to support and meet team goals.
Proactively and respectfully shares all relevant viewpoints with others and seeks their input.
Clarifies and understands own role and responsibilities within the team.
Recognises, appreciates and respects individual differences.
Actively participates and builds a positive team spirit.
Identifies and responds effectively and tactfully in a sensitive or difficult situation.
Confronts and defuses difficult situations/conflict in a non-judgemental manner.
Identifies and reacts appropriately to non-verbal cues Recognises and is aware of own biases and emotions and their effects on self and others.
Effectively manages own feelings, guards against inappropriate displays of emotions.
Listens attentively, considers and responds appropriately to the feelings and attitudes of others.
Remains focussed under pressure and perseveres despite setbacks and obstacles to fulfil work outputs.
Performs all administrative functions at the Department level as established by the Medical Management.
Supports Continuous Quality Improvement. Develops and promotes appropriate standards of care.
Develops and implements work assignments, on-call assignments, and vacation schedules for
Department staff.
Supervises and monitors the delivery of health care by department staff. Provides guidance regarding patient care when indicated. Takes remedial action when appropriate.
Develops and implements effective Peer Review. Evaluates staff and provides annual and on-going feedback as appropriate.
Works closely with other concerned committees in developing policies and procedures to promote quality health care for patients.
Exercises effective interpersonal skills in dealings with department staff, with associates and with Management.
Evidences leadership skills in developing in others the willingness and desire to work toward common objectives.
Maintains confidentiality regarding patient information and regarding administrative matters of a confidential nature.
Produces written communications, assessments, proposals and administrative documents that are timely and of high quality. Work product is of the quantity required to effectively accomplish duties as Head of the Department.
Evidences dependability in carrying out the commitments and obligations of the position.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.