Job Description

Main Duties & Responsibilities

• Contribute to the achievement of admissions targets.
• Present a warm, professional and friendly first point of contact for new parents to positively promote the school and support the recruitment and retention of students.
• Monitorenquiry/applicant activity, maintain email templates and event schedules in Hubspot
• Conduct school tours where needed across the Whole School
• Ensure admissions information on the website is always up to date.
• Create and maintain electronic admissions records and files for all prospective students, new applicants, current students and alumni.
• Assist with tracking and monitoring annual re-registration of students.
• Assist the Data Team with updating and maintaining student contact information in the MIS.
• Track submission of required application documents and following up with parents for missing documents.
• Work closely with the Registrar to ensure all Leaving Certificates and other required documents received for new students meet the requirements of the Ministry of Education and are processed in a timely manner to meet MOE/KHDA deadlines.
• Plan and deliver parent and student visits and tours ensuring that the personal focus on the school is delivered.
• Manage and support Open Days and events ensuring that opportunities are maximised.
• Coordinate entrance assessments, liaising with the Registrar, Admissions Manager and Leadership Team.
• Assist with the process of students withdrawing from the school by acknowledging withdrawal notifications, reminding parents of the process and issuing leavers forms.
• Assist with walk-in, email and website admission enquiries ensuring a high quality of customer care.
• Attend staff meetings, marketing events and serve on committees.
• Be well versed in rules and regulations of the Ministry of Education and the KHDA, and ensure compliance during the admission process.
• Work with the Marketing Team to develop admissions materials and events.
• Deal with matters of a confidential and sensitive nature in line with school policies.
• Conduct campus tours and effectively promote the school's programs and offerings to prospective students and their families

Other duties and responsibilities:

• Any other duties as assigned by the Admissions Manager

Person Specification

Qualifications and related Experience

• Good standard of education including English & Mathematics.
• Minimum of 2 years experience in an education, customer service or sales environment.
• Experience of iSAMS and Hubspot systems.
• Experience in general office I.T. proficiency including Microsoft & Google suites.

Competencies: Knowledge, Skills & Abilities

• Ability to communicate clearly and effectively, both written and verbally.
• Strong interpersonal skills.
• Planning and organising skills to anticipate, prioritise and manage a variety of tasks.
• Excellent attention to detail and production of accurate work.
• Ability to develop strong relationships with stakeholders.

• Ability to work creatively and contribute to the environment.
• Understanding of statutory requirements including Safeguarding, Child Protection, Equal Opportunities, Health & Safety and Inclusion.

Competencies: Behavioural

• Customer focused.
• Ability to work collaboratively as part of a team and effectively independently.
• Adaptable, approachable and empathetic.
• Presents drive and commitment that inspires others.
• High standards of dress, punctuality and attendance.
• Courteous and professional demeanour.
• Ability to work with minimal supervision and use initiative.

Key Relationships

• Internal: WSLT, Academic and Administration staff, students.
• External: Parents, Local Government departments.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.