Overview of the Role

We are looking for a customer focused Service Advisor to join our Service/Bodyshop team across the UAE. In this role, you will be the key link between our customers and the workshop—ensuring every customer receives prompt attention, accurate job assessment, and a smooth service experience from vehicle drop off to delivery. You will play a crucial part in achieving service revenue targets and maintaining high standards of customer satisfaction.

What You Will Do

•  Welcome customers promptly and professionally, ensuring all concerns and service needs are clearly captured.

•  Prepare accurate repair orders and provide clear job explanations and cost estimates.

•  Coordinate with the workshop team, monitor job progress, and obtain customer approvals for additional work.

•  Communicate proactively regarding delays, status updates, and completion timings.

•  Conduct active delivery by explaining completed work and invoices before handing over the vehicle.

•  Promote valued services to support service revenue targets.

•  Uphold dealership standards through continuous learning, certification, and skill assessments.

Skills

Required Skills to Be Successful

•  3–5 years of automotive dealership experience, with at least 3 years specifically as a Service Advisor.

•  Diploma or bachelor’s degree in Automobile or Mechanical Engineering.

•  Solid understanding of automotive service processes within a dealership environment.

•  Strong customer handling and communication skills.

About the Team

You will be part of a high performing Service team dedicated to delivering exceptional customer experiences and achieving monthly service and sales revenue targets. The team works closely with Service Supervisors and Managers and is driven by collaboration, professionalism, and continuous improvement. You will also be involved in dealer clinic activities to ensure optimal performance scores and alignment with principal brand standards.

What Equips You for the Role

•  Strong technical understanding of vehicle systems and service operations.

•  Demonstrated commitment to teamwork, responsibility, and cultural sensitivity.

•  Enthusiasm for learning, growth, and completing brand/dealer certifications.

•  Ability to empathize, listen actively, and clarify customer concerns.

•  Ability to work effectively across teams to ensure timely delivery service.

•  Commitment to maintaining high customer satisfaction and service quality standards.

•  Proficiency in MS Office and ERP systems.