The System Analyst is responsible for analyzing, supporting, and improving client business and technology systems by acting as a key link between business stakeholders, system managers, vendors, and IT teams.

The role focuses on requirements analysis, system documentation, issue resolution, change support, and governance, ensuring systems operate reliably, securely

System Analysis & Support

• Analyze business requirements and translate them into functional and system requirements.
• Support day‑to‑day system operations, including issue analysis, root‑cause identification, and coordination with technical teams and vendors.
• Act as a point of contact for system‑related queries, enhancements, and defect resolution.
• Ensure system changes and fixes align with approved requirements and business expectations.

Requirements & Documentation

• Prepare and maintain functional specifications, process flows, impact assessments, and system documentation.
• Document system behaviors, integrations, dependencies, and data flows.
• Support change requests by performing impact analysis and effort estimation.

Stakeholder & Vendor Coordination

• Work closely with business users, system owners, vendors, and internal IT teams to ensure timely resolution of issues.

Change, Risk & Governance

• Support ITIL‑based change management, including documentation, testing support, approvals, and post‑implementation reviews.
• Ensure system changes comply with Banking policies, security standards, and audit requirements.
• Assist during internal and external audits by providing system documentation, evidence, and clarifications.

Testing & Quality Assurance

• Support UAT activities, including test case preparation, execution support, and defect tracking.
• Validate system changes and enhancements before production deployment.

Skills

Key Skills & Experience

Technical & Functional Skills

• Strong experience as a System Analyst / Business Systems Analyst in enterprise environments.
• Good understanding of application support, system integrations, and data flows.
• Familiarity with IT service management (ITIL) processes such as incident, problem, and change management.
• Ability to analyze logs, incidents, and system behavior to support troubleshooting.

Governance & Compliance

• Experience working in banking or regulated environments is preferred.
• Awareness of risk, audit, and compliance requirements impacting IT systems.
• Strong documentation and control mindset.