Jobs / IT Jobs / IT SUPPORT OFFICER
NMDC -
UAE , Abu Dhabi
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NMDC
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Job Details

  • To provide NMDC with reliable and up-to-date technology and related IT services, specifically aimed at improving NMDC’s overall efficiency
  • Focus on NMDC’s business priorities while meeting customer demands

Responsibilities:
  • Responsible for performing system installations, trouble shooting, technical errors, as well as monitoring and maintaining the organization’s IT Technical support requirement
  • Assist in resolving various IT technical support issues or changes as per request from end users
  • Perform system monitoring and analysis, troubleshooting and escalating technical issues, including proactive problem resolution, to maintain system performance
  • Install and configure computer systems, software, networks, printers and scanners
  • Plan and undertake scheduled maintenance upgrades
  • Provide support for IT Infrastructure related emergencies as well as on call maintenance support
  • Support the roll-out of new applications
  • Prioritise and manage many assigned support tickets at one time and escalate to level-2 support when necessary
  • Keep the end user informed and updated about his/her support case progress thru effective use of IT Helpdesk System
  • Keep up to date with technical and industry developments
  • Well familiar with and adhere to IT department’s policies and procedures
  • Provide technical support to remote users, project site offices and offshore fleets / onshore sites 
  • Promote and ensure compliance with Organization’s Health & Safety policies

Qualifications:
  • Bachelor’s Degree in Computer Science, or equivalent
  • Minimum 02 years' experience in a similar role and industry

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About NMDC
UAE, Abu Dhabi
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