Emirates Courier express is a fast, reliable, and end-to-end delivery solution, leveraging Emirates' global network and logistics expertise to provide seamless door-to-door express shipping for customers worldwide.

The Express Operations Partner will identify, select and manage external operational partners for the Express project across a number of countries. Drive operational excellence and compliance with assigned external operational partners, while ensuring maximum value is extracted from partnerships and customer satisfaction is achieved.

In this role you will:

• Manage and provide support to external operational partners and ensure partner agreements are constantly evolving to enhance service proposition
• Manage service concerns and issues (i.e. service failures, accounting and reconciliation issues) in a timely way, focusing on customer needs.
• Understand market trends and have constant inputs into how to enhance operational processes, driving improvements with the wider Express team. Become involved in project work relating to this.
• Collaborate closely with Express Commercial Partner to drive maximum value out of partnerships, including involvement in contract negotiations and agreeing reasonable Service Level Agreements.
• Co-ordinate training and development activities for external operational partners, ensuring they are fully equipped to deliver on their requirements.

In order to be successful in this role, you must meet the below requirements:

• 5+ years experience in Express operational management.
• Degree or Honours (12+3 or equivalent).
• Experience in express operations management, vendor management and performance management.

Knowledge/skills:

• Demonstrated proficiency in analytical and numerical skills with ability to create financial; business cases.
• Proven experience with legal contracting with partners/clients.
• Strong interpersonal skills and business acumen, with ability to assertively manage internal and external stakeholders.

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers