Help AG is looking for a talented and experienced Service Renewals Specialist (UAE National) who will be working in our Service Operations Team and taking care of commercial and administrative tasks related to information security services. The Service Renewals Specialist creates, documents and processes service contract and ensures timely renewal of these contracts. The role works closely with the Business Development team and prepares / provides all information required for contracts closing and renewal. The position is responsible for identifying upselling and cross selling opportunities in existing business contracts. The Service Operations Specialist takes care of the contract assets and keeps information up to date at any time.
Responsibilities
Assist contract renewals and service contracts opportunities.
Support Business Development Manager in renewals and service business.
Maintain customer, asset and contract information.
Assist in getting quotations from vendors/suppliers.
Assist in proposals and contract drafts for customers.
Follow up with vendors for price quotes for renewal.
Follow up task to be handled on behalf of other BDM.
Create asset list on SharePoint for our customers.
Answer business phone calls
Qualifications & Skills
1-5 years of experience in IT industry
Experience working with IT distributors and vendors.
Graduate in Business administration or finance or accounting or logistics and procurement.
Basic computer skills
Excellent Microsoft office skills.
Calculation skills - dealing with renewal figures.
Arabic reading and writing skill will be added advantage.
Fast learner.
Self-motivation and eagerness to learn.
Good vision, creativity and problem-solving skills.
Team player.
Organized and structured way of working.
Benefits
Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Inclusive and diverse working environment.
Flexible/Hybrid working environment.
Open door policy.
About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.