Help AG is looking for a talented and experienced Associate Security Engineer will work closely with Help AG’s Managed Security Controls unit. This is a fantastic opportunity to gain hands-on experience in network security, identity management, and endpoint protection technologies. You’ll work alongside experienced engineers and contribute to real-world projects that protect enterprise environments.

Responsibilities

• Assist in responding to technical support inquiries related to Network Security products (Firewalls, email security, DLP solutions, Broadcom IGA, Symantec EDR etc.)

  
  

• Help analyze and troubleshoot basic technical issues under the guidance of senior engineers.

  
  

• Document support cases, troubleshooting steps, and resolutions in the ticketing system.

  
  

• Collaborate with team members to escalate complex issues and learn from their expertise.

  
  

• Participate in knowledge base creation and maintenance for common issues and solutions.

  
  

• Stay updated on cybersecurity trends and product updates to enhance your technical knowledge.

  
  

Qualifications and Skills

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

  
  

• Basic understanding of network architecture, computer systems, and security protocols.

  
  

• Strong interest in cybersecurity and eagerness to learn about identity management and endpoint protection.

  
  

• Good communication skills and ability to work in a team-oriented environment.

  
  

• Exposure to or interest in technologies such as:

  
  

o    Firewalls (Palo Alto, Fortinet, Cisco)

o    Microsoft PKI (Public Key Infrastructure)

o    Email Security (Proofpoint)

o    DLP Solutions (Proofpoint and Forecpoint)

o    nCipher HSM (Hardware Security Module)

o    Tripwire Enterprise

o    Broadcom Symantec SEP, EDR, CAS

o    Broadcom IGA (CA Identity Manager Suite)

Benefits

• Health insurance with one of the leading global providers for medical insurance.

  
  

• Career progression and growth through challenging projects and work.

  
  

• Employee engagement and wellness campaigns activities throughout the year.

  
  

• Excellent learning and development opportunities.

  
  

• Inclusive and diverse working environment.

  
  

• Flexible/hybrid working environment.

  
  

• Open door policy.

  
  

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.