Job Purpose:
To ensure safe, efficient, and standardized shift operations, achieving operational KPIs and compliance.

Core Responsibilities:
• Manage daily shift operations including inbound, picking, outbound.
• Lead and supervise team performance, conduct briefings, and manage KPIs.
• Conduct manpower and equipment planning based on volume forecasts.
• Enforce safety standards, perform incident reporting, and support BBS.
• Maintain process standardization including SOP review and Work Instructions.
• Support training initiatives through Excellence School.
• Drive continuous improvement and track CI initiatives.
• Manage security protocols and ensure compliance with DHL and legal guidelines.
• Participate in audits and support implementation of action plans.
• Lead employee engagement, performance management, and development.

Skills & Experience:
• Prior operations and team leadership experience.
• Minimum 5 years’ experience in managing a warehouse and leading teams.
• Strong communication, problem‑solving, and decision‑making skills.
• Competence in resource planning, KPI tracking, and data interpretation.
• Ability to manage stress, resolve conflicts, and drive operational standards.

Education & Certifications:
• Intermediate education level; MHE licenses preferred.