·Promote and sell
Etisalat plans tailored to businesses, institutions, government entities, and
Emirati customers.·Provide detailed
information about plan features, benefits, and pricing to potential clients.·Identify opportunities
to enhance revenue through upselling and cross-selling of products or services.·Ensure exceptional
customer service, handling and resolving customer concerns promptly and
professionally.·Meet quality Key
Performance Indicators (KPIs) related to customer service, such as response
time, resolution time, and customer satisfaction scores.·Handling of
Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with
relevant regulations.·Collaborate with audit
teams during Internal & external audits, ensuring compliance with industry
regulations.·Contribute to internal
mystery shopping initiatives to assess the quality of customer interactions.·Supervising
the daily Store operations.·Managing the workflow of
the teams of CSR and DM, creating team schedules and delegating tasks.·Manage staff performance,
monitoring the ongoing work.·Responsible
for all KPIs vs target for the Store as per set benchmarks.·Train the
employees to work efficiently to ensure smooth and continuous operations.·Ensuring that business
goals achievements, deadlines and performance standards are met.·Compliance management,
daily/monthly reporting as per format .·Ensuring that the
employees are following safe work practices and company standards.·Set targets for team, Assess
the work performance and identify areas of improvement and do OTJ training.
RequirementsExperience
(Yrs & Field)
Graduate
with 3+ years’ experience in Telecom/sales.
Skills
& Abilities
- ·Smart, presentable and with excellent communication skills.
- ·Understanding of asset management principles
- ·Knowledge
of maintenance techniques. - ·A proactive
attitude. Conflict Resolution - ·Time and
Priority Management. - ·Leadership
& Problem Solving. - ·Flexibility.