Skills
Required Skills to be Successful
- Diploma or Bachelor of Automobile/Marine/Electrical or Mechanical Engineering.
- Experience with authorized OEM dealership – Out of which a minimum of 3 years as a Service Advisor, preferably in Generators / Marine engines.
- Automotive dealer/distributor business & workshop processes.
- Understanding of commercials, Service products, Service Contracts, Value added Services, Upselling techniques, maintenance, and parts requirements.
- Technical Knowledge & Concepts of Diesel Engines, Driveline, Electrical, and spares parts.
- Understanding of Warranty policy, Service guidelines, Complaint codes, Fault codes, Repair Operational codes, Customer Voice, ROT wise & Service wise parts consumption
- Strong knowledge of MS office, SAP, ARIBA, CRM / DBM.
- Arabic Speaker (preferable) with a professional English level.