Job description

Overview Of The Role:

• The Shopping Experience Representative Cashier PT is integral to delivering exceptional customer service and efficient cash handling processes within IKEA's retail stores. Ensuring a seamless customer experience at the info desk, this role involves overseeing financial transactions, addressing customer inquiries, and supporting the smooth operation of the store's Returns & Exchange desk. The representative maintains customer satisfaction through proactive problem solving and effective communication, contributing to IKEA's reputation for quality service. Success in this role requires dedication to customer focus, individual accountability, and continuous improvement, fostering teamwork and personal leadership.

What You Will Do:

Cash Handling

• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
• Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk to be used for reconciling with the cash till and accounts.
• Ensure accurate reconciliation of transaction records with the cash till and accounts for analyzing sales trends and store performance.

Customer Service

• Greet and welcome customers on arrival at the store, providing shopping tools and catalogues.
• Respond efficiently to customer needs to minimize queues and ensure customers are well attended.
• Handle routine customer complaints promptly and courteously to maximize customer satisfaction.
• Greet and welcome customers at Smaland, explaining the Smaland admission policy professionally.

Returns and Exchange

• Ensure the returns and exchange policy is perceived as generous and the procedure quick and easy.
• Handle returns and exchange issues based on judgment, experience, and authority, making exceptions as needed to retain customers.
• Use information from the Returns & Exchange desk to detect and communicate product faults, safety issues, or transportation problems to management.
• Brief the Duty Manager on complaints requiring management assistance.

Safety and Announcements

• Ensure child safety is the main priority within Smaland, providing a safe environment for children.
• Make announcements and page customers (parents) if issues arise with children in the playroom area.
• Conduct general announcements to customers when necessary.