Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution. We are currently recruiting a Senior Manager Experience Design (Interior) for a period of 12-Months with our client based in Dubai, UAE.
Job Summary:Responsible for defining and delivering a world‑class, end‑to‑end passenger experience across multiple airports. The role leads the holistic design of passenger journeys, embedding customer‑centric, innovative, and economically viable experience solutions across terminals, concourses, and infrastructure. This position ensures passenger experience is central to future design visions, capital projects, and service propositions.
Job Responsibilities:1. Passenger Experience & Design Leadership Lead the design of a seamless, innovative passenger experience across the full journey, balancing functional, emotional, operational, and commercial needs. Create and own the Passenger Experience Masterplan, embedding experience principles into existing and future infrastructure. Translate customer insights and requirements into effective design concepts, working prototypes, and scalable infrastructure solutions. Ensure experience designs elevate the organisation’s global market position and exceed baseline passenger expectations.2. Strategy, Research & Innovation Develop and maintain a customer segmentation model based on research and market insights to drive tailored experience strategies. Use data‑driven insights to shape service propositions, experience roadmaps, and phased development plans. Drive experience innovation by benchmarking global and cross‑industry best practices and embedding relevant solutions into organisational standards. Promote a culture of customer‑first, design‑led thinking across the business.3. Design Governance & Delivery Manage experience design from concept through detailed design, review, and delivery across all passenger touchpoints, including:Car parks, public transport interfaces, and forecourts Check‑in, security, and immigration Gates, airbridges, and transfer areas Baggage reclaim, arrivals, and onward transportation Wayfinding, retail, food & beverage, lounges, and commercial offerings Own experience design reviews and ensure design decisions are informed, feasible, scalable, and aligned with business objectives. Validate delivered experiences against original customer requirements and service quality benchmarks.4. Stakeholder & Project Collaboration Collaborate with internal teams, engineering/project delivery functions, consultants, and service providers to ensure successful implementation of experience solutions. Provide Subject Matter Expertise (SME) throughout design, delivery, and outcome validation phases. Support major capital projects to ensure passenger experience is fully embedded into infrastructure plans and concepts of operation.5. Standards, Capability & Knowledge Sharing Define, document, and embed experience design standards, guidelines, and specifications across the organisation. Develop detailed experience concept specifications clearly outlining passenger propositions, journeys, operational delivery, and critical quality requirements. Share knowledge, mentor team members, and deliver training to strengthen internal experience design capability.6. Compliance & Supply Chain Ensure compliance with QHSSE policies to maintain a safe, secure, and environmentally responsible operating environment. Support the selection and management of experience design subcontractors and service providers to ensure quality delivery, value for money, and long‑term partnerships.
Job Requirements:8-10 years total experience, including 3-5 years in passenger experience, service design, or large‑scale infrastructure settings. Proven experience in customer experience strategy, research, and project delivery Hands-on experience using MS Office Suite, Aconex, MS Project, Auto CAD, and Microsoft Visio. Bachelor’s degree in Design, Engineering, Architecture, or a related discipline, with recognized professional certification preferred (Chartered/Professional Designer, Registered Architect, or Incorporated Engineer).