Job description

Overview of the role

As a Warranty Executive, you will provide front-line warranty support to Aftersales teams by verifying and validating warranty claims prior to submission in the manufacturer’s portal for reimbursement. You will maintain accurate master data for GL reconciliation, support SAP/DMS data activities (including loading warranty package prices), and help resolve warranty-related issues via the National Service Desk. This is a high-volume, high-accuracy role—processing 250+ claims per day and generating approximately AED 200,000 per day in warranty revenue—where precision is critical as rejected claims may not allow rework.

What you will do

•  Provide warranty support to service teams across Aftersales locations, answering queries and resolving issues via the service desk.

•  Verify, validate, and submit warranty claims in manufacturer portals in line with principal guidelines and timelines.

•  Liaise with Aftersales, Finance, and IT/EIT stakeholders to reconcile warranty GL accounts and support accurate reporting.

•  Coordinate with principals on pre-approval requisitions and manage related follow-ups.

•  Support internal warranty audits, identify gaps, and implement action plans to strengthen compliance and processes.

•  Submit warranty invoices to manufacturers for settlement and support claim reimbursement follow-through.

•  Maintain SAP master data and support DMS activities (e.g., loading warranty package prices) to enable smooth system integration.

•  Support Mopar/extended warranty contract administration (submission, approvals, activations) in the principal portal and SAP.

Skills

Required skills to be successful

•  High attention to detail and quality mindset—able to spot discrepancies before submission.

•  Data management capability, including data quality checks and master data maintenance.

•  Strong communication and interpersonal skills to work effectively with branches, finance, IT, and principals.

•  Strong MS Office skills, especially Excel; confident PC skills including PowerPoint.

About the team

You will join the System Support team within Aftersales Distribution Operations, partnering closely with service teams across business locations as well as Finance and IT/EIT. The team plays a critical role in ensuring manufacturer warranty compliance, smooth system integration, and accurate claim processing that supports warranty revenue performance.

What equips you for the role

•  Graduate or Diploma qualification (automotive background preferred).

•  Experience in a relevant role, with automotive aftersales experience mandatory.

•  Demonstrated capability to work accurately under time pressure in a high-volume processing environment.

•  Customer-oriented mindset, strong teamwork, and effective time management.

•  Strong understanding of automotive aftersales warranty processes, policies, and compliance requirements.

•  Analytical problem-solving skills and ability to manage multiple priorities in a high-volume environment.

•  ERP/system proficiency (SAP IS-AUTO experience preferred) and comfort working across portals and DMS tools.