Job description
About eliteUSA
eliteUSA is a leader in sourcing and delivering the world’s most sought-after luxury fashion. We are looking for a highly motivated and passionate Virtual Client Advisor to join our growing team. This role is central to building trusted client relationships, managing orders end-to-end, and delivering exceptional service in line with our brand standards.
Key Responsibilities:
Client Engagement:
- Assist clients virtually through Respond.io in a timely, professional, and service-driven manner.
- Handle pricing requests, product knowledge inquiries, and resolve customer issues.
- Provide shipping updates, order confirmations, and after-service follow-up.
- Proactively engage in suggestive selling and outreach to drive sales.
Sales & Relationship Management:
- Build and maintain strong relationships with clients, fostering long-term loyalty.
- Stay current on fashion and luxury market trends to provide knowledgeable recommendations.
- Conduct follow-up on pending and closed orders to ensure accuracy and client satisfaction.
Operational Coordination:
- Communicate with vendors on pricing inquiries, order confirmations, and delivery updates.
- Ensure all orders are systematically and operationally correct in internal systems.
- Collaborate with logistics and sourcing to resolve any shipping or product issues.
- Stay updated with internal communication, product updates, and brand standards.
Skills
Skills & Attributes:
- Highly motivated, self-starter with an entrepreneurial mindset.
- Strong organizational skills and ability to manage multiple client needs.
- Excellent follow-up and attention to detail.
- Passion and knowledge of the luxury fashion industry.
- Strong communication skills, both written and verbal.
Preferred Experience:
- Prior experience in Luxury Retail (sales, clienteling, or personal shopping roles).
- Familiarity with digital client communication tools (Respond.io, CRM systems, etc.).
- Proven success in sales, client development, or luxury customer service.