Job Description

Roles & Responsibilities

Job Summary:

Desktop Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.

Key Responsibilities:

• Provide on-site and remote support for desktops, laptops, printers, and peripherals.

• Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).

• Install, configure, and upgrade end-user hardware and software as per IT policies.

• Manage user accounts, access rights, and group policies in Active Directory.

• Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.

• Log incidents and service requests accurately in the ITSM tool and follow through to resolution.

• Assist with onboarding/offboarding activities (device setup, profile configurations).

• Participate in IT asset inventory, audits, and compliance reporting.

• Maintain documentation, FAQs, and user guides for common issues.

Desired Candidate Profile

Required Skills and Experience:

• Fresher to 6 Months of minimum experience in IT end-user support or desktop support.

•  Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.

•  Experience with Active Directory, Outlook/Exchange, and remote support tools.

•  Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).

•  Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

• Bachelor’s Degree in Information Technology or a related field.

• Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.

• Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).