Job description
Functionalandtechnicalresponsibilities:
•Activelyparticipatesinandisaccountabletoassignedworkteams.
•Performinitialanalysisoftheend-usersapplicationrequests.
•ActsastheITtechnicalsupportpersonforallimplementationandenhancementoftheassigned application(s).
•Assistend-usersindefiningbusinessrequirementsanddocumentingbusinesscases.
•AssistindocumentingRFPsfortherequestedapplications.
•Participateinsolutions/productstechnicalevaluation.
•Developtechnicalandfunctionalknowledgeoftheapplication.
•Actively participate in applications implementation process including applications installation,configurationand testing.
•Participateinthetestingandcertificationforfeatures'compliance.
•Performqualitycheckonbasicdataset-uptoidentifyanytechnicalproblems.
•Co-ordinateandassistthesettingof ITfacilitiesandend-userclientenvironment.
- Developtrainingmaterialandend-useroperatingguides.
•Conductapplications'usertrainingfornewusersorrefreshtrainingforexistingusers.
•Produceanddevelopreportsrequestedbyusersormanagement.
•Continuouslymonitorand evaluate opportunities for technological enhancements or workflow re engineering in user departments.
•Evaluateuserrequestsforchangesandrecommendsadditionaldesiredfunctionsandreports.
•Complywithallinformationsecuritypolicies,procedures&guidelinesofDHAas applicable.
•Liaison with all concerned personnel for achieving and maintainingfull compliance with the IS Security Policies, Procedures& Guidelines
•PromoteInformationSecurityawarenessandhelpbuildsecurityculture.
•Report securityincidents or potential events or other security risk to the organizationto the concerned
•Protectinformationassetsfromunauthorizedaccess,disclosure,modification,destruction
Minimum Qualification: BSc.orHDincomputerscience,MISorrelatedsoftwareengineeringfields; Desired: GoodknowledgeofDBMS(Oracle)andSQLscripting. Excellent knowledge of networks and Windows.BasicknowledgeofVB programminglanguage.
Minimum Experience: 2yearsexperienceasprogrammerorapplicationsupportofficer; Desired: 5yearsofexperienceinasimilarposition.
Preferred candidate
Nationality
United Arab Emirates