Job Description

Roles & Responsibilities

>Supervise and manage a team of 50+ female staff (nannies, babysitters, and housekeepers).

• Oversee and support a customer service team of 3-5 members, ensuring efficient handling of inquiries and bookings.
• Manage a team of 8-10 drivers, ensuring smooth transportation scheduling for staff pickups and drop-offs.
• Conduct regular team meetings, training sessions, and performance reviews.

Scheduling & Operations:

• Develop and manage daily staff scheduling for service appointments and transportation logistics.
• Monitor and adjust schedules to ensure optimal resource allocation and minimal disruptions.
• Address operational challenges, including last-minute rescheduling or service changes.

Customer Service & CRM Management:

• Ensure efficient handling of client bookings, requests, and complaints.
• Oversee CRM and online systems to manage staff assignments, client information, and payments.
• Maintain high service standards, addressing client concerns promptly.

Process Improvement & Compliance:

• Implement and improve operational workflows for better efficiency and customer satisfaction.
• Ensure compliance with UAE labor laws and company policies.
• Track and analyze performance metrics to improve team productivity.

Desired Candidate Profile

• Previous experience as an Operations Manager or Supervisor in a similar industry (cleaning services, facilities management, hospitality, or home care services).
• Strong people management skills with experience handling 50+ employees.
• Experience managing a customer service team and drivers' scheduling.
• Ability to multitask, problem-solve, and work under pressure in a fast-paced environment.
• Proficiency in CRM systems and online scheduling tools.
• Excellent communication skills in English; knowledge of Tagalog is a plus.
• Experience in a cleaning services or facilities management company is a strong advantage.

-Opportunity to work in a supportive and dynamic environment.
-Career growth and development opportunities within a leading company in the industry.

Experience:

-Cleaning Services Company: 2 years (Required)
-Team lead/Supervisor: 2 years (Required)
-Managing customer service team: 2 years (Required)
-Managing 50 female Helpers: 2 years (Preferred)

Language:

Tagalog (Preferred)

Skills

Calendar Management Computer Skills Excellent Communication Time Management Problem-solving Stress management Communication Leadership Management Marketing Sales