Job Description

Roles & Responsibilities

• Develop and maintain comprehensive policies and procedures, ensuring alignment with regulatory requirements and industry best practices to minimize compliance risks.
• Conduct thorough reviews of existing policies, procedures, and processes to identify gaps, inefficiencies, and areas for improvement, recommending and implementing necessary revisions.
• Collaborate with cross-functional teams, including legal, compliance, and operations, to gather input and ensure policies and procedures are practical and effective in real-world scenarios.
• Draft clear, concise, and user-friendly policy and procedure documents, using plain language and visual aids to facilitate understanding and adherence by all stakeholders.

Desired Candidate Profile

• The candidate should meet the following criteria:

  • Minimum of 10 – 12 years of experience in a UAE bank, preferably in the Retail Banking segment

  • Strong knowledge of UAE Central Bank regulations applicable to banks

  • Well-versed in Consumer Protection Standards and regulatory expectations

  • Background in Internal Audit, Risk Management or Compliance

  • Bilingual is preferred (English/Arabic), but not a must if he/she meets all the other requirements

  In addition, the candidate should demonstrate:

  • Hands-on experience in developing, reviewing and maintaining Policies and SOPs

  • Strong understanding of process governance frameworks, including standardization, version control and approval workflows

  • Ability to translate regulatory requirements into clear, structured and implementable procedures

  • Capability to identify process gaps, control weaknesses, and recommend remediation actions

  • Exposure to regulatory audits, internal audits and handling of audit observations and closures

  • Strong analytical and documentation skills with attention to detail and consistency