Job Description

Roles & Responsibilities

• System Analysis & Support

  • Analyze business requirements and translate them into functional and system requirements.

  • Support day‑to‑day system operations, including issue analysis, root‑cause identification, and coordination with technical teams and vendors.

  • Act as a point of contact for system‑related queries, enhancements, and defect resolution.

  • Ensure system changes and fixes align with approved requirements and business expectations.

  
  

  Requirements & Documentation

  • Prepare and maintain functional specifications, process flows, impact assessments, and system documentation.

  • Document system behaviors, integrations, dependencies, and data flows.

  • Support change requests by performing impact analysis and effort estimation.

  
  

  Stakeholder & Vendor Coordination

  • Work closely with business users, system owners, vendors, and internal IT teams to ensure timely resolution of issues.

  • Coordinate with vendors for troubleshooting, fixes, and enhancements, ensuring adherence to SLAs and contractual commitments.

  • Participate in meetings, workshops, and review sessions with stakeholders.

  
  

  Change, Risk & Governance

  • Support ITIL‑based change management, including documentation, testing support, approvals, and post‑implementation reviews.

  • Ensure system changes comply with ADCB policies, security standards, and audit requirements.

  • Assist during internal and external audits by providing system documentation, evidence, and clarifications.

  Testing & Quality Assurance

  • Support UAT activities, including test case preparation, execution support, and defect tracking.

  • Validate system changes and enhancements before production deployment.

  • Ensure issues are tracked to closure and lessons learned are documented.

Desired Candidate Profile

• Technical & Functional Skills

  • Strong experience as a System Analyst / Business Systems Analyst in enterprise environments.

  • Good understanding of application support, system integrations, and data flows.

  • Familiarity with IT service management (ITIL) processes such as incident, problem, and change management.

  • Ability to analyze logs, incidents, and system behavior to support troubleshooting.

  Governance & Compliance

  • Experience working in banking or regulated environments is preferred.

  • Awareness of risk, audit, and compliance requirements impacting IT systems.

  • Strong documentation and control mindset.

  
  

  Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related discipline.

  • Relevant certifications (ITIL, Business Analysis, or similar) are an advantage.