Job Description
Roles & Responsibilities
Key Responsibilities
Welcome and assist guests in a professional and friendly manner
Handle guest inquiries, requests, and complaints efficiently
Support check-in/check-out or visitor management processes
Maintain cleanliness and presentation of the reception/guest area
Coordinate with internal departments to ensure smooth guest service
Answer phone calls and respond to emails professionally
Maintain records and update guest information when required
Ensure a positive and memorable guest experience
Desired Candidate Profile
Required Skills
Good communication and interpersonal skills
Pleasant personality and professional appearance
Customer service orientation
Basic computer knowledge
Ability to multitask and work in a team environment
Positive attitude and willingness to learn
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