Job Description

Roles & Responsibilities

• Provide end-to-end governance across all Salesforce workstreams

  Act as the central coordination point across business units and delivery partners independently (no PMO support from client after introductions and orientation)

  • Own program-level plans, milestones, and sequencing

  • Maintain RAID logs and mitigation actions

  • Coordinate multiple vendor PMs and internal SMEs

  • Ensure dependency and delivery alignment

  • Provide executive dashboards and structured status reporting

  • Present risks, escalations, and decision recommendations

  • Act as primary owner of the Salesforce solution architecture

  • Review, challenge, and approve vendor architecture and solution designs

  • Enforce Salesforce best practices and enterprise architecture standards

  • Maintain architecture diagrams, decision logs, and governance artefacts

  Define and enforce integration patterns and quality standards

  • Govern MuleSoft usage and API design practices

  • Review integrations with SAP, POS, OMS, Data Cloud, and custom systems

  • Ensure integrations are secure, scalable, reusable, and maintainable

  Vendor Coordination

  • Align multiple Salesforce implementation partners

  • Enforce architecture, integration, and documentation standards

  • Review and assess solution proposals for new initiatives

  Deliverables Summary

  • Mobilization pack (governance model, RACI, cadence, templates, baseline plan, baseline RAID)

  • Weekly status dashboard, RAID, decisions/actions, MoMs

  • Monthly portfolio health report, architecture/integration health summary

  • Quarterly steering pack, continuous improvement plan

  • Architecture review packs, ADRs, compliance/exception log

  • Portfolio architecture “single view” poster (one-page end-to-end map)

  • Integration pattern catalogue, interface inventory, design sign-off notes

  • Vendor scorecard, dependency tracker, proposal evaluation notes

  • Roadmap sequencing, licensing optimization report, enhancement planning

Desired Candidate Profile

• Possesses a Bachelor's degree in Computer Science, Business Administration, or a related field.
• Holds a Project Management Professional (PMP) certification, demonstrating expertise in project management methodologies.
• Has a minimum of 5 years of experience in project management, with at least 3 years focused on Salesforce implementations or related projects.
• Demonstrates strong experience in the technology industry, with a focus on cloud-based solutions and CRM platforms.