Job Description

Roles & Responsibilities

• · Responsible for SLA management and KPI · Follow up with vendors and external partners on the issues and resolutions · Responsible for coordinating and assisting internal teams for hardening / patching upgrade and schedule maintenance · Responsible for troubleshooting critical issues and communicate all customer impacted issues to line manager and concern teams. · Responsible to provide support to project team on any project related work. · Provide UAT support for the systems assigned.

Desired Candidate Profile

• · Proficient in with ATM Switches(Base24 eps) , ISO Messages and data structures, Visa and MasterCard Interfaces · In depth knowledge in cards (Debit, Credit, Pre-paid cards), issuing and acquiring payments, Switching and transaction routing, Merchant Management, ATM , POS terminals and Banking Kiosks · In depth knowledge in ATMs (NCR, Diebold ) and ATM Message protocols( NDC, IFX, ATM Web Interfaces), Cash Deposit machines, Cash recyclers, ATM Flow and state management , ATM Experience Management (NCR Connections, Aptra Activate , Wincor Proflex, Anti Skimming, HSM (Thales, Safenet) and Key management · Knowledge on smart and non-smart card solutions, Chip Payment (EMV) Technology. EMV developments and trends · Understanding of MasterCard/Visa Payment systems specifications, ISO Message interfaces , file handling and security key management · Knowledge on payment gateway systems and solutions, 3DSecure/SecureCode specifications and interfaces · Understanding on ATM/EFTPOS terminals, secure communications and solutions · Knowledge on Payment Card Industry(PCI) and Payments Applications Security Standards · Knowledge on Card and Chip Personalization Systems and host interfaces, instant personalization solutions