Job Description

Roles & Responsibilities

• Provide critical 24/7 support for banking applications, ensuring minimal downtime and swift resolution of production incidents.
• Proactively monitor application performance and system health using advanced tools to detect and prevent potential issues before they impact users.
• Diagnose and resolve complex technical problems across various banking systems, including trading platforms, payment gateways, and core banking applications.
• Collaborate closely with development teams to deploy application changes and patches, meticulously managing release cycles and rollback procedures.

Desired Candidate Profile

• 3–7 years of experience in Production Support within the Banking domain.

• Strong knowledge of Loan Origination Systems such as Sysarc, Intellect, and Oracle-based solutions.

• Hands-on experience with Unix/Linux, Oracle Database, WebSphere, Java, AWS, and REST APIs.

• Experience in incident management, root cause analysis, problem resolution, and application monitoring.

• Ability to work closely with business users, development teams, and infrastructure teams to ensure system availability and performance.

• Strong analytical, communication, and stakeholder management skills.