Job Description

Roles & Responsibilities

• Provide immediate and effective Tier 1 and Tier 2 technical support for hardware, software, and network issues impacting end-users, minimizing downtime and ensuring operational continuity.
• Diagnose and resolve complex desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity issues, with a focus on root cause analysis.
• Manage and deploy new user hardware and software, ensuring timely setup, configuration, and user onboarding to facilitate productivity.
• Perform routine system maintenance, including patching, updates, and security scans, to proactively prevent issues and maintain system integrity.

Desired Candidate Profile

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 2-3 years of hands-on experience in end-user support, desktop troubleshooting, or a similar IT support role.
• Proven proficiency in diagnosing and resolving common hardware (PCs, laptops, printers) and software (Windows, macOS, Microsoft Office Suite) issues.
• Familiarity with Active Directory for user and group management, including password resets and account provisioning.