Lead and oversee all e-commerce operations, ensuring efficient execution across the online marketplace.
Manage the end-to-end customer journey, from website interaction and order placement through fulfillment, delivery, returns, and post-purchase support.
Develop and implement operational strategies to drive business growth, improve profitability, and enhance customer satisfaction.
Lead and manage cross-functional teams including Sales, Customer Service, Merchandising, Inventory Control, Fulfillment, and Logistics.
Establish and monitor operational KPIs to ensure business objectives are achieved.
Develop and execute inventory management strategies to optimize stock levels, reduce holding costs, and minimize stock shortages.
Ensure accurate product listings, pricing, promotions, and catalog management across the platform.
Drive operational efficiency by continuously improving order management and fulfillment processes.
Oversee warehousing, fulfillment, logistics, and last-mile delivery operations to ensure timely and cost-effective service.
Manage relationships with logistics partners, carriers, suppliers, and third-party service providers.
Analyze sales performance, customer behavior, operational trends, and business metrics to identify growth opportunities.
Collaborate with Marketing and Commercial teams to support promotional campaigns, product launches, and revenue-generation initiatives.
Develop and implement customer experience improvement programs to increase customer retention and loyalty.
Ensure compliance with company policies, operational standards, and applicable regulatory requirements.
Prepare and present regular operational, commercial, and performance reports to the Chief Operating Officer (COO).
Lead, mentor, and develop high-performing teams while fostering a culture of accountability, innovation, and continuous improvement.