Job Description

Roles & Responsibilities

• Operational Processes

  • Ensure that transactions are processed in line with CRAD Framework & PFDs/SOPs with 100% accuracy.

  • Ensure that loan disbursed are as per the disbursement controls in FRS/EFRS

  • Ensure accurateness in all internal and external reporting --- Other MISs

  • Due diligence in executing /preparing of transactions and error rate must be less than 1%.

  Operational Compliance

  • Ensure all audit issues are addressed in a timely manner

  • Ensure that transactions are carried out in line with the ongoing recommendations made by management (Internal Circulars)

  • Assist CRAD in achieving satisfactory audit rating.

  • Understand and adhere to policy, procedures, and guidelines ongoing basis.

  • Compliance with Circulars / CRAD framework/ PFDs.

  • Minimal adverse audit observations.

  Customer Service

  • Meet TAT as per agreed SLA with BUs & timely problem-solving response to ensure BU queries / complaints / reports / queries from GCD/ reduce disruptive transactions .

  • Responses to BUs to be in line with queries raised and with 100% accuracy.

  • TAT’s adherence will be assessed by CSAT scores.

  Initiative Projects

  • Ensure proactive lead and participation in UAT/ implementation of all project assigned.

  • Assist and implement CRAD project portfolio & process improvement initiatives

  • Provide at least 2 process related initiatives which can be implemented in the department to improve the process & the quality of the activities carried out by the unit.

  • Provide at least 2 control related initiatives to reduce the errors highlighted during the current QA/INA.

  • Implement Automation of reports and tracking mechanism for the manual activities at CRAD

  Employee Self

  • Develop technical & soft skills of self-attending both with L&D for both internal & external programs assigned by the managers.

  • Continuous updation of process / procedures in vogue from time to time & measuring up the training needs in line with the Training Schedule in consultation with supervisor. Ensure completion of all mandatory training within timelines.

  • Awareness of the procedure and significance of the tasks assigned through knowledge of CRAD Framework, PFDs and operational related manuals.

  • Develop new skills and technique to assist in the assigned tasks and to improve quality of work

Desired Candidate Profile

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 3-5 years of direct experience in banking operations, specifically within credit administration or loan processing.
• Proven understanding of credit products, loan documentation, and banking regulations.
• Proficiency in loan accounting systems and Microsoft Office Suite, particularly Excel for data analysis.