Job Description

Roles & Responsibilities

• Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions.

• Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).

• Implement and support Microsoft Teams Telephony and Direct Routing solutions.

• Administer and optimize contact center platforms, including Genesys and Sprinklr.

• Monitor voice network performance and ensure high availability and service quality.

• Troubleshoot complex voice, SIP, routing, and telephony-related issues.

• Collaborate with network, security, and infrastructure teams for seamless integration and support.

• Participate in system upgrades, migrations, and deployment projects.

Desired Candidate Profile

• Strong experience with Ribbon SBC (Session Border Controller).

• Hands-on expertise in Cisco Voice and Cisco Voice Gateway technologies.

• Experience with Genesys and/or Sprinklr contact center platforms.

• Knowledge of Microsoft Teams Telephony and Direct Routing.

• Strong understanding of SIP, VoIP, PSTN, and Unified Communications technologies.

• Experience in troubleshooting voice and telephony infrastructure issues.

• Excellent communication and problem-solving skills.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.

• Relevant certifications in Cisco Collaboration, Microsoft Teams, or Voice Technologies are an advantage.

• 5+ years of experience in Voice/Unified Communications engineering and support.