Job Description

Roles & Responsibilities

• Investigate and resolve complex technical issues escalated from first-level support, ensuring minimal disruption to critical business operations.
• Develop and implement effective remediation strategies for identified security vulnerabilities and system failures, documenting all actions taken.
• Collaborate with cross-functional teams, including engineering and product development, to identify root causes and implement permanent solutions.
• Monitor system performance and proactively identify potential issues, implementing preventative measures before they impact users.

Desired Candidate Profile

• At least 1-2 years of experience in banking or financial services, ideally focus on Compliance – KYC , FATCA & CRS.

• Good knowledge of MS Office specially excel

Job Specific Skills:

• Good analytical skills

• Ability to analyze and interpret data, understand processes, benefit tracking and project reporting.

• Ability to manage multiple task of the projects and priorities simultaneously.

• Ability to operate independently and provide regular, accurate, and timely updates on all procedures and in full compliance.

• Actively engage in the identification of potential process shortcomings or required enhancements.

• Ability to collaborate with various internal teams.

• Identify and resolve or escalate, as appropriate, any issues in relation to the process.

• Apply procedures and guidelines to ensure task is appropriately completed.

• Knowledge of banking operations & compliance and regulatory requirements