Job Description

Roles & Responsibilities

• Analyze and document business requirements, user stories, and functional specifications.

• Design and optimize digital process flows for credit card onboarding and servicing journeys.

• Act as a liaison between business stakeholders and technology teams to ensure successful solution delivery.

• Collaborate with cross-functional teams in Agile/Scrum environments.

• Support solution design, system integration, testing, and user acceptance activities.

• Identify process improvement opportunities and recommend digital solutions.

• Ensure business requirements are translated into scalable and efficient technical solutions.

Desired Candidate Profile

• Strong experience as a Business Analyst in digital transformation or banking projects.

• Proven techno-functional BA capability with exposure to system analysis and solution design.

• Hands-on experience with credit card onboarding, issuance, servicing, and customer journey processes.

• Strong understanding of digital process flows and customer-facing systems.

• Experience working in Agile/Scrum delivery environments.

• Excellent stakeholder management, communication, and documentation skills.

Preferred:

• Experience in retail banking or cards domain.

• Familiarity with BPM, workflow tools, APIs, and digital banking platforms.

• Knowledge of Agile tools such as Jira and Confluence.