Job Purpose Provide technical and functional support for insurance business applications, ensuring the stability, availability, and performance of core insurance systems. Act as the primary point of contact between business users, vendors, and IT teams to resolve application issues and support operational efficiency. Key Responsibilities Provide first and second-level support for insurance applications, including policy administration, underwriting, claims, customer portals, and related systems. Investigate, troubleshoot, and resolve application incidents and service requests within agreed SLAs. Monitor application performance and identify potential issues before they impact business operations. Support policy issuance, endorsements, renewals, claims processing, and other insurance operational workflows from a systems perspective. Coordinate with software vendors and development teams for bug fixes, enhancements, and system upgrades. Perform user acceptance testing (UAT) and assist in implementing new releases and system changes. Maintain application documentation, user guides, and operational procedures. Manage user access, permissions, and security controls in accordance with company policies. Analyze system logs and database records to identify root causes of application issues. Support integration between insurance systems and external platforms. Provide end-user training and technical guidance when required. Ensure compliance with IT governance, information security standards, and regulatory requirements. Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Relevant certifications in IT support, databases, or insurance systems are an advantage.