Job Description

Roles & Responsibilities

• Proven experience in facilities management, corporate hospitality, or a similar floor/building management role.

• Strong organizational skills with the ability to manage multiple priorities and meeting bookings simultaneously.

• Excellent interpersonal and communication skills, with a natural ability to build positive relationships with stakeholders at all levels.

• Customer-focused mindset with experience in concierge-level or client-facing service delivery.

• Ability to produce clear, accurate, and timely daily reports FM findings/concerns.

• Proficiency in room booking systems, FM platforms, and Microsoft Office 365.

• High attention to detail with strong awareness of presentation standards and meeting environments.

• Professional presentation and personal grooming standards consistent with a 5-star hotel or luxury corporate environment at all times.

• Well-spoken with excellent verbal communication skills in English — articulate, confident, and professional in all interactions with guests, custodians, and stakeholders.

• Demonstrated ability to adapt communication style and tone to suit senior executives, VIP guests, and diverse audiences.

The following standards are a mandatory selection criterion:

• Appearance & Grooming: Candidates must maintain an immaculate, polished appearance at all times, in line with 5-star hospitality standards. This includes adherence to the company's dress code policy, well-maintained attire, and a professional appearance that reflects the prestige of the corporate environment.

• Verbal Communication: Candidates must demonstrate fluent, clear, and professional spoken English. The ability to articulate clearly, use appropriate business language, and communicate with warmth and confidence is essential — whether welcoming a VIP guest, briefing a meeting custodian, or liaising with senior management.

• Conduct & Etiquette: Candidates are expected to uphold the highest standards of professional etiquette — courteous, composed, and solution-oriented in all circumstances, including under pressure.

• Brand Representation: As a visible representative of the organization on the corporate floor, the Floor Manager must embody and project the company's values and image to all internal and external stakeholders.

Desired Candidate Profile

• A minimum of 3-5 years of progressive experience in a similar guest-facing or floor management role within the hospitality or luxury retail sector.
• Demonstrated leadership abilities with a proven track record of motivating and developing teams to achieve service excellence.
• Exceptional communication and interpersonal skills, enabling effortless interaction with a diverse international clientele and team.
• A strong understanding of luxury service standards and a passion for creating memorable guest experiences.