Job Description

Roles & Responsibilities

• Oversee daily restaurant operations to ensure smooth service, quality, and efficiency

• Lead, train, and manage front-of-house and back-of-house teams

• Maintain high standards of hospitality and customer experience

• Manage budgeting, cost control, and revenue optimization

• Ensure compliance with UAE food safety and hygiene regulations

• Handle customer feedback and resolve issues professionally and promptly

• Develop and implement strategies to increase customer retention and footfall

  
  

  • Strong awareness of how social media platforms (Instagram, TikTok, etc.) influence restaurant visibility and customer traffic

  • Works closely with marketing teams or agencies to support promotions, influencer collaborations, and campaigns

  • Keeps updated with current F&B trends, customer behavior, and modern restaurant marketing strategies

  • Contributes ideas to attract new customers and improve brand positioning in the market

  • Understands how digital presence impacts customer decisions and restaurant reputation

  • Uses business insight and operational feedback to support marketing direction and improve customer experience and sales performance

Desired Candidate Profile

• Arab nationality (mandatory)

• Minimum 8 years of experience managing restaurants in the UAE

• Proven background in Lebanese or Arabic cuisine restaurants

• Strong knowledge of UAE F&B market, customer preferences, and compliance standards

• Hands-on leadership experience in full restaurant operations

• Strong leadership and communication skills

• Highly customer-focused with a passion for hospitality excellence

• Trend-aware and digitally savvy with a modern approach to restaurant management

• Able to work under pressure in a fast-paced environment

• Strong problem-solving and decision-making abilities