Job Description

Roles & Responsibilities

Job Brief:The Engineering Support Coordinator is responsible for managing customer relationships, administrative support, and service operations.Description:

Customer Relationship Management:

§  Communicate with customers to provide detailed information about machine contracts and available services.

§  Receive service inquiry calls from customers and assign the appropriate service engineer to resolve the issue.

§  Respond to customer inquiries regarding service schedules.

§  Conduct customer satisfaction surveys and analyse feedback to identify areas for improvement.

Administrative Responsibilities:

§  Provide comprehensive administrative support, including filing records, compiling weekly reports from Service Engineers, and reporting any occurrences directly to the Line Manager.

§  Prepare and submit all necessary documentation for Health Authority compliances related to new installations to ensure high standards of customer service.

§  Maintain and update a database of instruments, customers, and service contracts for all existing clients on a regular basis.

§  Prepare necessary documentation for ISO and supplier audits.

Service Operations Coordination:

§  Oversee the seamless execution of service operations carried out by Service Engineers.

§  Monitor inventory levels of spare parts, consumables, and reagents to ensure continuous optimal performance of instruments.

§  Collaborate with the Sales and Accounts Departments to track transactions related to spare parts orders, service contract invoicing, and payments.

§  Generate system actions (SO, CQ, PO) as required.

§  Receive the Installation Request Form from the sales team, create the asset, and coordinate with the Line Manager to allocate tasks among the service team.

§  Collect final acceptance documents from the service team and share them with the Finance and Collection teams.

§   Track and oversee the progress of job orders and service contracts.

Desired Candidate Profile

• REQUIREMENTS

• Education: Bachelors Degree

• Additional details: Candidates must be based in the UAE and should be willing to move to company visa. Bilingual preferred.

• Experience: 1+ years of relevant experience.

• Job Specific Skills: Require problem-solving and analytical thinking, team coordination, technical proficiency, operations management, and time management.