Job Description
Roles & Responsibilities
Provide deskside and remote support for incidents and service requests
Diagnose and resolve basic hardware, software, and operating system issues
Log, track, and update tickets in ITSM tools with accurate details
Ensure adherence to SLAs and resolution timelines
Desired Candidate Profile
1-2 years of relevant experience
Relevant certification
Foundational knowledge of desktop/laptop troubleshooting
Knowledge of Bloomberg application
Experience with audio-visual devices
Arabic speaker
Well-mannered and well-groomed
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