Job Description

Roles & Responsibilities

Position Title: Camp Boss

Reported to: Operations Manager

Department/Work Location: Operations / Projects

Position Requirements:

• Strong knowledge of catering and camp food service operations.

• Excellent understanding of food safety and hygiene standards (HACCP).

• Good leadership and team management skills.

• Strong organizational and time management abilities.

• Ability to work under pressure in remote camp environments.

• Good communication and interpersonal skills.

• Cost control, budgeting, and inventory management skills.

• Problem-solving and decision-making abilities.

• Customer service-oriented mindset.

• Diploma or Degree in Hospitality Management, Catering, or related field.

• 5–8 years of experience in catering operations, preferably in camp or remote site environments.

• Previous supervisory or management experience.

• Knowledge of multicultural workforce management.

• Basic computer skills (MS Office, reporting systems).

• Experience in food safety and hygiene management in remote camp environments.

Job Description:

1. Overall Camp Operations Management

• Oversee the day-to-day operations of catering, housekeeping, laundry, and general camp services.

• Ensure smooth coordination between all service departments.

• Maintain high standards of service delivery across all functions.

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1. Catering Operations

• Supervise meal planning, preparation, and service for all meals.

• Ensure food quality, portion control, and presentation meet required standards.

• Monitor adherence to approved menus and client requirements.

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1. Housekeeping & Accommodation Management

• Oversee cleaning and maintenance of accommodation, kitchens, dining areas, offices, and common facilities.

• Ensure rooms, toilets, and public areas are maintained to high cleanliness standards.

• Manage linen supply, bed making, and periodic deep cleaning schedules.

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Desired Candidate Profile

1. Laundry Operations

• Supervise laundry services, including washing, drying, ironing, and distribution.

• Ensure proper handling of staff uniforms, bed linen, and personal clothing (if applicable).

• Maintain hygiene standards within laundry facilities.

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1. Food Safety, Hygiene & HSE Compliance

• Ensure full compliance with food safety standards (HACCP) and hygiene regulations.

• Maintain strict sanitation standards across kitchen, dining, and accommodation areas.

• Enforce health, safety, and environmental (HSE) policies across all services.

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1. Inventory & Store Management

• Control food and non-food inventory, including cleaning materials and consumables.

• Ensure proper storage, stock rotation (FIFO), and accurate stock records.

• Minimize wastage and prevent losses.

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1. Cost Control & Budget Management

• Monitor operational costs including food, manpower, and consumables.

• Ensure efficient utilization of resources to meet budget targets.

• Prepare cost reports and support financial planning.

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1. Client Coordination & Customer Service

• Act as the main contact for all camp service-related matters.

• Address client feedback and resolve complaints promptly.

• Maintain high levels of client satisfaction and service quality.

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1. Staff Management & Supervision

• Supervise catering, housekeeping, and laundry staff.

• Conduct training, performance monitoring, and discipline where required.

• Prepare duty rosters, manage leave, and ensure adequate staffing levels.

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1. Quality Assurance & Inspections

• Conduct regular inspections of catering and accommodation facilities.

• Ensure compliance with company standards and contractual KPIs.

• Implement corrective actions for any deficiencies.

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1. Administration & Reporting

• Maintain records related to catering production, housekeeping logs, and inventory.

• Prepare daily, weekly, and monthly operational reports.

• Ensure proper documentation for audits and client requirements.

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1. Equipment & Facility Management

• Ensure proper use and maintenance of kitchen and housekeeping equipment.

• Coordinate maintenance and report any issues promptly.

• Ensure safe and efficient working conditions.

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1. Audit & Compliance

• Implement recommendations from internal and external audits (financial and quality).

• Ensure continuous improvement across all service areas.

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1. Emergency Response & Problem Solving

• Handle operational challenges, emergencies, and service disruptions effectively.

• Ensure quick resolution with minimal impact on operations.

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1. Additional Responsibilities

• Perform any other duties assigned by management related to camp operations.