Job description

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Raffles Dubai

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

About the Application Process:

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Ken Fix-It Technician responsible for carrying out preventive and corrective maintenance of guestrooms to ensure all facilities, equipment, and fixtures are maintained in excellent operating condition and in accordance with hotel quality, safety, and brand standards. The role requires a multi-skilled technician capable of performing civil, electrical, plumbing, HVAC, and general maintenance works while ensuring minimal disruption to hotel operations and guest satisfaction. This position reports to Engineering Manager.

Key Responsibilities

• Carry out scheduled Preventive Maintenance (PPM) of guestrooms in accordance with the approved maintenance programme.
• Perform multi-skilled maintenance including civil, electrical, plumbing, HVAC, carpentry, painting, and minor furniture repairs.
• Carry out repairs such as grouting, silicone replacement, paint touch-ups, door hardware adjustments, furniture touch-ups, plumbing fixture repairs, electrical troubleshooting, Guest Room Management Systems (GRMS) device troubleshooting, curtain systems, Fun Coil Unit (FCU) servicing, filter replacement, actuator replacement, chilled water condensation flushing, and other guestroom maintenance activities.
• Inspect guestrooms thoroughly during PPM and identify defects requiring corrective action.
• Ensure all maintenance work is completed to a high standard with quality workmanship and attention to detail.
• Complete maintenance records accurately and update work orders upon completion.
• Ensure all tools, materials, and spare parts are available before commencing work and maintain good housekeeping after completing tasks.
• Report recurring defects, equipment failures, or major repairs requiring specialist intervention.
• Comply with all hotel health, safety, environmental, and engineering procedures while maintaining a professional appearance in guest areas.
• Support other engineering team members and perform additional duties as assigned by the Engineering Manager.

What will you bring to this role? 

Education, Qualifications & Experience

• Diploma or Trade Certificate in Mechanical, Electrical, Air Conditioning, Building Maintenance, or a related technical discipline.
• Minimum 3 years' experience in hotel engineering or facilities maintenance, preferably within a luxury hotel environment.
• Good command of written and spoken English.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 

Skills & Competencies

• Strong knowledge of guestroom preventive maintenance across civil, electrical, plumbing, HVAC, and carpentry disciplines.
• Working knowledge of Guest Room Management Systems (GRMS) and hotel room equipment.
• Good troubleshooting and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to quality workmanship.
• Good communication, teamwork, and time management skills.
• Safety-conscious with a proactive and guest-focused attitude.

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.