Job description

Order Taker

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.

As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

As an Order Taker, you will handle guest orders promptly and accurately, ensuring excellent service provided. You will communicate orders clearly to the kitchen and service teams. And assist guests with menu recommendations and maintain a friendly, professional attitude.

Key Responsibilities:

• Receiving and processing guest orders accurately and efficiently through phone, in-person, or digital means.
• Communicate orders to the kitchen, supply area, or other departments to ensure smooth operation.

• Maintain a thorough understanding of all products and services to assist guests and make appropriate suggestions.
• Process payments accurately and provide guests with receipts by suggesting additional or premium products to increase sales.

About You:

• Excellent communication and listening skills to receive guest orders accurately.
• Strong guest service skills with friendly attitude.
• Attention to detail to ensure correct order entry and delivery.
• Ability to multitask and work efficiently under pressure.
• Basic computer and POS (Point of Sale) system knowledge.
• 1 – 2 years of bartending experience in a Hotel, Restaurant or Bar.
• High School Diploma or Diploma in Hospitality Management is required.

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.