Job Description
Roles & Responsibilities
Job Purpose
To ensure workshop discipline, efficiency, productivity, the timely completion of vehicles, and the highest quality of repair work.
Key Responsibilities
Ensure clear, accurate, and timely communication between the workshop, parts department, reception, and quality control teams.
Ensure all labour and material resources used are correctly recorded against each job card.
Maintain up-to-date progress records for every vehicle undergoing maintenance or repair.
Maximise technician productivity and workshop efficiency.
Allocate jobs to available technicians with the appropriate skill level and expertise.
Assign work in a manner that ensures committed delivery times are achieved.
Notify the Reception team promptly when promised delivery times require amendment due to additional authorised work, parts delays, technical difficulties, or other unforeseen circumstances.
Communicate all changes affecting a vehicle to the relevant person or department, including completion times, parts shortages, additional work requirements, warranty claim rejections, vehicle damage, delayed diagnoses, and similar issues.
Review warranty job cards accurately and in a timely manner, ensuring fault codes and repair descriptions are correctly recorded and the job card is properly closed.
Monitor technicians' performance, productivity, and efficiency on a daily and weekly basis.
Track standard repair times and provide feedback to management where such information is missing from manuals or system records.
Desired Candidate Profile
Educational Qualifications
Work Experience
3–5 years of practical experience within an automotive dealership environment, including a minimum of 2 years in a supervisory role.
3–4 years of experience working as a Team Leader.
Competencies
Strong ability to multitask and effectively delegate responsibilities.
Excellent organisational skills.
Strong time management skills.
Proficient in Microsoft Office applications.
Language Requirements