Overview of the company and the role

A leading company in the services sector aiming to deliver an exceptional customer experience through innovative solutions and high-quality services. We strive to enhance positive interaction with customers and provide reliable and efficient support across multiple channels. We are seeking a part-time Customer Service Employee in Abu Dhabi, United Arab Emirates, to join a team focused on meeting customer needs and delivering quick and courteous solutions.

Main responsibilities and duties

• Professional reception and listening to customer needs and providing appropriate solutions within the approved policy framework.
• Handling inquiries and complaints via telephone, email, and social media accurately and promptly.
• Directing complex cases to the relevant departments and following up until successful resolution.
• Maintaining a record of customer interactions and updating databases according to approved systems (CRM).
• Ensuring a high level of professionalism and friendliness in all interactions.
• Facilitating guidance processes and providing accurate information about services and current offers.
• Participating in improving customer service procedures and suggesting enhancements to service quality.

Qualifications and requirements

• University degree (Bachelor’s).
• Previous experience in customer service is an advantage, but flexibility in learning is required.
• Ability to speak Arabic fluently and preferably good command of English.
• Excellent oral and written communication skills with the ability to build positive relationships with customers.
• Ability to work in a team and withstand work pressure in a fast-paced environment.
• Basic knowledge of Customer Relationship Management (CRM) systems and modern office tools.

Required skills

• Effective, neutral, and tactful communication.
• Problem-solving and quick, balanced decision-making.
• Time management, multitasking, and prioritization.
• Attention to detail and accuracy in data entry and documenting interactions.
• High initiative and teamwork mindset, anticipating customer needs before they arise.

Benefits and perks

• Part-time schedule suitable for work-life balance.
• Professional work environment and opportunities for growth within the company.
• Competitive salaries and benefits according to local policies.
• Health insurance and paid vacations in accordance with applicable laws in the UAE.

Location and availability

Location: Abu Dhabi, United Arab Emirates. Applications from females only are welcome in accordance with local employment regulations.