Job Description

Roles & Responsibilities

A Service Coordinator  helps organize, coordinate, and monitor services for children with developmental delays, disabilities, or special needs and supports their families in accessing appropriate care and resources

Responsibilities

• Coordinate developmental assessment appointments and therapy services. 

• Act as the primary liaison between families, healthcare providers, therapists, schools, and community agencies. 

• Conduct intake interviews and gather relevant medical, developmental, and social information. 

• Develop, implement, and monitor individualized service plans. 

• Schedule appointments and maintain service calendars. 

• Ensure timely referrals to specialists and community support programs. 

• Maintain accurate and confidential client records and documentation. 

• Monitor service delivery and follow up on missed appointments or unmet needs. 

• Educate families about available services, benefits, and community resources. 

• Assist families with accessing financial assistance or government support programs when applicable. 

• Participate in multidisciplinary team meetings and case conferences. 

• Prepare reports, statistics, and documentation for quality assurance and compliance. 

• Ensure compliance with organizational policies, child safeguarding standards, and applicable healthcare regulations. 

• Support continuous quality improvement initiatives within the department. 

Desired Candidate Profile

• Bachelor's degree in Social Work, Psychology, Child Development, Nursing, Healthcare Administration, Education, or a related field. 

• Relevant experience (typically 2–5 years) in child development, healthcare coordination, rehabilitation, or social services. 

• Knowledge of child development milestones and developmental disorders. 

• Familiarity with multidisciplinary healthcare or rehabilitation services.