Job Description
Roles & Responsibilities
A Service Coordinator helps organize, coordinate, and monitor services for children with developmental delays, disabilities, or special needs and supports their families in accessing appropriate care and resources
Responsibilities
Coordinate developmental assessment appointments and therapy services.
Act as the primary liaison between families, healthcare providers, therapists, schools, and community agencies.
Conduct intake interviews and gather relevant medical, developmental, and social information.
Develop, implement, and monitor individualized service plans.
Schedule appointments and maintain service calendars.
Ensure timely referrals to specialists and community support programs.
Maintain accurate and confidential client records and documentation.
Monitor service delivery and follow up on missed appointments or unmet needs.
Educate families about available services, benefits, and community resources.
Assist families with accessing financial assistance or government support programs when applicable.
Participate in multidisciplinary team meetings and case conferences.
Prepare reports, statistics, and documentation for quality assurance and compliance.
Ensure compliance with organizational policies, child safeguarding standards, and applicable healthcare regulations.
Support continuous quality improvement initiatives within the department.
Desired Candidate Profile
Bachelor's degree in Social Work, Psychology, Child Development, Nursing, Healthcare Administration, Education, or a related field.
Relevant experience (typically 2–5 years) in child development, healthcare coordination, rehabilitation, or social services.
Knowledge of child development milestones and developmental disorders.
Familiarity with multidisciplinary healthcare or rehabilitation services.