Job Description

Roles & Responsibilities

Role Overview:

A dynamic and people-focused Customer Support Admin role managing all customer interactions across social media platforms, emails and comments sections. You will be the first point of contact for customers, ensuring a smooth and positive experience from enquiry through to delivery. Key Responsibilities: Handle all customer enquiries via social media, email and comments in a timely and professional manner Process orders by collecting relevant customer details accurately Share shipping and tracking details once orders are dispatched Address product related questions and direct customers to the wider community for peer experiences Monitor community channels and engage when relevant to orders or complaints Keep customers informed of stock updates, delays or any announcements Maintain a warm and professional relationship with customers throughout their journey

Desired Candidate Profile

Key Skills & Attributes: Strong command of English, both written and verbal is a must.

Warm, friendly and approachable in private communications.

Straight to the point in group or community settings.

Calm and firm when handling difficult customers.

Natural communicator, avoids corporate or robotic language.

Problem solver who can think independently without needing constant guidance.

Previous experience in customer support or customer service is essential.

Proficient in spreadsheets and comfortable working with data.

Medical background or knowledge would be a plus.

Discreet and professional at all times.

Expertise in international shipping and logistics preferred.

Location: Business Bay, Dubai, UAE.
Job Type: Full time On-Site (No remote option).

Working Hours: 12pm-9pm Monday-Saturday.

Salary: 4,000aed-6,000aed + Travel Allowance 350aed + Insurance + Visa.

Experience required: Minimum 1 year.