Job Description

Roles & Responsibilities

• What You Will Do

  Order Picking & Fulfilment

  • Pick customer orders accurately using handheld picking devices or mobile applications.

  • Ensure all customer orders are completed within agreed service level agreements (SLAs).

  • Select products according to customer requirements, ensuring correct quantity, size, flavour, and specifications.

  • Prioritize urgent and scheduled delivery orders to meet delivery timelines.

  • Maintain high levels of picking productivity while ensuring quality and accuracy.

  Product Quality & Freshness

  • Carefully select the freshest and highest-quality products, particularly fresh food, chilled, frozen, bakery, produce, and ready meals.

  • Check expiry dates, packaging quality, and product condition before picking.

  • Follow FIFO (First In, First Out) principles where applicable.

  • Ensure substitutions are made according to company guidelines and customer preferences.

  • Escalate unavailable products or quality concerns to the Team Leader.

  Packing & Order Preparation

  • Pack customer orders carefully to protect product quality during transportation.

  • Separate chilled, frozen, ambient, and fragile products according to company procedures.

  • Label orders accurately and prepare them for dispatch or Click & Collect.

  • Ensure all customer orders are complete before handover to the delivery team.

  Inventory & Stock Management

  • Report stock shortages, damaged products, and inventory discrepancies.

  • Assist with stock replenishment when required.

  • Maintain inventory accuracy by following stock handling procedures.

  • Support stock counts and inventory control activities.

  Food Safety & Compliance

  • Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations.

  • Maintain cold chain integrity for chilled and frozen products.

  • Handle food products safely and hygienically throughout the picking process.

  • Ensure workstations and equipment remain clean and organized.

  Operational Excellence

  • Achieve daily productivity and picking accuracy targets.

  • Maintain a safe, clean, and organized fulfilment area.

  • Follow company operating procedures and online fulfilment standards.

  • Participate in team briefings, training sessions, and continuous improvement initiatives.

  • Support additional operational activities during peak trading periods.

  
  

Desired Candidate Profile

• Required Skills to be Successful

  • Strong attention to detail and accuracy.

  • Excellent organizational and time management skills.

  • Ability to work in a fast-paced environment.

  • Good communication and teamwork skills.

  • Strong customer-focused mindset.

  • Ability to prioritize multiple orders effectively.

  • Basic technology skills to operate handheld devices or picking applications.

  • Knowledge of food handling and product quality standards.

  • Ability to work independently with minimal supervision.

  • Physically fit and able to walk, lift, bend, and stand for extended periods.

  What Qualifies You for the Role

  • High School Diploma or equivalent.

  • 1–3 years' experience in Retail, Supermarket, Warehouse, E-commerce, Grocery, or Fulfilment Operations.

  • Previous experience in online order picking or grocery fulfilment is preferred.

  • Experience using handheld scanners, RF devices, or digital picking systems.

  • Knowledge of fresh food handling and food safety practices is an advantage.

  • Good communication skills in English (Arabic is an advantage).

  • Ability to work flexible shifts, weekends, and public holidays.

  • Ability to work efficiently under time-sensitive conditions.