Job Description

Role Overview

You will be the voice of Wow Fashions for Arabic-speaking customers across the GCC, delivering exceptional customer service while providing knowledgeable advice on modest fashion. This is a remote position with occasional in-office attendance in Dubai or Sharjah.

Key Responsibilities

Customer Care & Resolution

• Respond to customer inquiries via WhatsApp, phone, email, and social media in Arabic and English.
• Handle order inquiries, sizing guidance, delivery tracking, returns, and exchanges.
• Resolve customer complaints professionally and escalate complex cases when necessary.

Product & Style Advisory

• Advise customers on garment selection, fit, fabrics, styling, and occasion suitability.
• Provide accurate information about the company's collections and sub-brands.
• Help customers make confident purchasing decisions while minimizing returns.

Experience & Brand Protection

• Maintain the appropriate communication style for each brand.
• Follow company guidelines regarding offers, discounts, and brand messaging.
• Report recurring customer inquiries and feedback to the internal team.

Operational Support

• Record customer interactions accurately in the CRM (Zoho).
• Coordinate with logistics and internal teams regarding orders and deliveries.
• Support post-purchase follow-up and customer retention activities when required.

Work Arrangement & Compensation

• Work Type: Remote (Work from Home) with occasional visits to the Dubai Office / Sharjah Facility.
• Employment Type: Part-Time or Full-Time.
• Salary: AED 1,500–3,000 per month (based on experience).
• Visa: Candidate must already hold valid UAE residency (no visa sponsorship).
• Reports To: Operations Lead.

Skills

Required Qualifications

• Native or fluent Arabic (Khaleeji dialect preferred) and professional English.
• Strong knowledge of GCC modest women's fashion, including abayas, occasion wear, and traditional/contemporary garments.
• Excellent written and verbal communication skills.
• Professional, patient, and customer-focused approach.
• Ability to work independently from home with reliable internet access.
• Availability during GCC business hours.
• Ability to attend the Dubai Office / Sharjah Facility when required.
• Valid UAE residency is required.

Preferred Qualifications

• Previous experience in customer service, retail, or personal styling.
• Familiarity with e-commerce platforms, WhatsApp Business, or CRM systems.
• Based in or near Dubai or Sharjah.

Preferred Candidate

• Gender: Female
• Career Level: Entry Level