Job Description
Roles & Responsibilities
Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.
In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.
What You Will Do
Deliver an outstanding customer experience by guiding customers through their entire service journey
Build long-term relationships to drive customer loyalty and retention
Upsell products and services responsibly to achieve revenue targets
Identify customer concerns and ensure vehicles are repaired right the first time
Coordinate closely with workshop teams to ensure timely updates and on-time delivery
Clearly explain repairs, maintenance requirements, costs, and value-added services to customers
Handle customer concerns professionally to enhance satisfaction and customer loyalty
Ensure full compliance with SOPs, systems, and data accuracy standards
Contribute to departmental performance and customer satisfaction objectives
Desired Candidate Profile
Strong customer service and relationship management skills
Good technical understanding of passenger vehicles and automotive service processes
Excellent communication and interpersonal skills
Ability to manage multiple customers while maintaining service quality
Commercial awareness with a focus on achieving targets
Strong problem-solving and organizational skills
Proficiency in MS Office (experience with dealer management systems is an advantage)
What Equips You for the Role
Diploma or Bachelor’s Degree in Automobile Engineering, Mechanical Engineering, or a related field
3–5 years of experience in the automotive industry, preferably in a Service Advisor or similar customer-facing role
Strong technical knowledge of passenger vehicles combined with customer service experience
Experience working in a dealership or automotive service environment
Fluency in English; basic Arabic is an advantage
A customer-first mindset with strong attention to detail