Job Description

Roles & Responsibilities

We're launching Dubai's first indoor three-level karting circuit—a next-generation destination designed to deliver world-class racing, immersive experiences, and exceptional hospitality. As one of our first team members, you'll play a key role in shaping every guest's journey from the moment they walk through our doors. If you're passionate about people, service excellence, and being part of an ambitious new venture, we'd love to meet you.

As a Guest Experience Administrator, you will be the face of our brand and the first point of contact for our guests. Your professionalism, energy, and attention to detail will help create memorable experiences while ensuring the smooth day-to-day operation of the reception area.

Desired Candidate Profile

What You'll Do

• Welcome guests with warmth, professionalism, and enthusiasm

• Assist visitors with bookings, registrations, and general inquiries

• Present our services, racing experiences, memberships, and special offers

• Coordinate daily reservations and front desk operations

• Deliver exceptional customer service throughout every stage of the guest journey

• Conduct pre-race safety briefings and explain track procedures

• Collaborate with the operations team to ensure seamless guest experiences

• Maintain the highest standards of presentation, organization, and hospitality

Who You Are

We're looking for people with the right attitude and personality. Previous experience is appreciated but not essential.

You'll be a great fit if you

• Enjoy interacting with people and naturally create positive first impressions

• Have excellent communication and interpersonal skills

• Are organized, reliable, and proactive

• Learn quickly and adapt confidently in a dynamic environment

• Remain calm under pressure and pay close attention to detail

• Take pride in delivering outstanding customer experiences

• Are eager to grow your career within a fast-growing company

Requirements

• Fluent or conversational English (required)

• Fluent or conversational Russian

• Previous customer service, hospitality, retail, or front desk experience is a plus, but not mandatory

• Strong customer-focused attitude and a positive, professional appearance

If you're passionate about hospitality, enjoy creating unforgettable guest experiences, and are excited to be part of a company with ambitious plans for the future, we encourage you to apply.