Job Description
Roles & Responsibilities
oin BYD and Al-Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world's fastest-growing electric vehicle brands. In this customer-focused role, you will guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience.
You will play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience from vehicle reception through to delivery.
What You Will Do
Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements
Create service estimates and explain repair recommendations clearly and confidently
Build long-term customer relationships to enhance retention and loyalty
Coordinate with EV Technicians and workshop teams to ensure timely repair completion
Keep customers informed throughout the service process with regular updates
Promote additional services, accessories, charging solutions, and maintenance packages where appropriate
Ensure vehicles are delivered on time with a clear explanation of all work completed
Handle customer concerns professionally to achieve high customer satisfaction scores
Maintain accurate documentation and follow company policies and procedures
Desired Candidate Profile
Strong customer service and relationship management skills
Basic understanding of EV technology, charging systems, and EV ownership experience
Excellent communication and interpersonal skills
Strong sales and upselling abilities
Ability to explain technical information in a simple and customer-friendly manner
Good organizational and time management skills
Working knowledge of MS Office; SAP experience is an advantage
Customer-focused and results-driven mindset
About the Team
You will join the BYD Aftersales Team within Al-Futtaim Electric Mobility, supporting customers throughout their ownership journey while helping drive the adoption of sustainable transportation across the UAE.
What Equips You for the Role
Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field
2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry
Experience with EV or Hybrid brands is highly preferred
Strong customer handling and relationship-building skills
Good understanding of workshop operations and service processes
Excellent English communication skills; Arabic is an advantage
UAE driving license is preferred